Anifa Pratt
Brooklyn,NY
Summary
Dynamic automotive professional with a proven track record at Ford Motor Company, excelling in vehicle diagnostics and customer service. Adept at upselling strategies and team collaboration, I consistently exceeded sales goals while enhancing customer satisfaction. My expertise in service planning and inventory management drives operational success and fosters lasting client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Soldier
US Army National Guard
Brooklyn, NY
02.2025 - Current
- Enforced safety protocols while executing hazardous tasks, including demolitions.
- Operated effectively across diverse terrains and weather conditions.
- Conducted routine vehicle maintenance checks to ensure operational reliability.
- Performed risk assessments prior to missions to reduce potential threats and casualties.
- Utilized advanced communication equipment for relaying critical information during operations.
- Coordinated resources from multiple departments to manage daily operations at forward operating bases.
Assistant Service Manager
Mavis Discount Tire
Queens, New York
09.2024 - 02.2025
- Scheduled services, confirmed appointments, and documented customer complaints efficiently.
- Oversaw technicians to ensure strict adherence to productivity, quality, and safety standards.
- Delivered accurate vehicle diagnostics and invoicing to improve overall customer satisfaction.
- Upsold additional services including tire rotations, alignments, and oil changes to boost revenue.
- Monitored sales portal, Google reviews, and gross profits for performance analysis.
- Resolved technical difficulties within store and lanes promptly.
- Tracked, ordered, received, and restocked inventory with parts systematically.
- Promoted tire sales by creating attractive deals on tire sets.
Automotive Service Advisor
Ford Motor Company
Georgetown, Guyana
09.2021 - 04.2024
- Scheduled service appointments, ensuring resolution of issues and follow-ups to maximize customer satisfaction.
- Provided accurate diagnostics and repair cost estimates while discussing options with customers.
- Utilized technical expertise to promptly identify and resolve issues.
- Exceeded sales goals by implementing strategic marketing initiatives based on KPI and CRM analysis.
- Communicated with parts and procurement departments to facilitate timely ordering and arrival of requested parts.
- Attended staff meetings, toolbox talks, and training sessions to foster team collaboration and knowledge sharing.
- Achieved high customer satisfaction through effective service delivery and problem resolution.
Credit and Loan Administrator
Unicomer Guyana Inc.
Georgetown, Guyana
02.2020 - 08.2021
- Verified employment history, income sources, credit reports, and collateral appraisals for refinancing qualifications.
- Analyzed applicants' financial statements to assess creditworthiness.
- Provided comprehensive guidance on loan terms, repayment options, and interest rates.
- Assisted customers with inquiries regarding loans and applications.
- Approved loans and refinanced customer credit accounts efficiently.
Education
Horizontal Construction Engineer
Interservice Training Review Organization
Fort Leonard Wood, MO08-2025
Heavy Equipment Operation
Ministry of Labor
Georgetown, Guyana04-2024
Occupational Health And Safety
NEBOSH
United Kingdom04-2024
Engineering Mechanics
Arts Williams Aeronautical Engineering School
Guyana12-2019
High School Diploma -
Central High School
Georgetown, Guyana11-2018
Skills
- Vehicle diagnostics and technical skills
- Customer service
- Team collaboration
- Autologica Sky DMS proficiency
- Microsoft Office expertise
- Service planning
- Estimating and quoting
- Upselling strategies
- Inventory management
- HSE management systems
- Customer relationship management
- Teamwork and problem solving
Certification
- NYS: Driver's License
- Ford: Parts Department (Practices for Inventory Control Practices) - Issued Oct 9, 2023
- Ford: The Future of Electrification - Issued January 11, 2023
- Ford: Service Skills (How a Vehicle Works) - January 11, 2023
- Ford: Apply Your Communication Skills - Issued August 11, 2023
- Ford: Apply Your Phone Skills - Issued August 14, 2023
- Ford: Customer Handling (Concern Resolution) - Issued October 9, 2023
- Ford: Dealership Marketing (Brand Awareness) - August 17, 2023
- Nebosh: General Certificate in Occupational Health and Safety - Issued April 10, 2024
Timeline
Soldier
US Army National Guard
02.2025 - Current
Assistant Service Manager
Mavis Discount Tire
09.2024 - 02.2025
Automotive Service Advisor
Ford Motor Company
09.2021 - 04.2024
Credit and Loan Administrator
Unicomer Guyana Inc.
02.2020 - 08.2021
Horizontal Construction Engineer
Interservice Training Review Organization
Heavy Equipment Operation
Ministry of Labor
Occupational Health And Safety
NEBOSH
Engineering Mechanics
Arts Williams Aeronautical Engineering School
High School Diploma -
Central High School
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