ANIFE HENRY
Summary
Former call center representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Seasoned in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
10
10
years of professional experience
Work History
Customer Service Representative II
Yardi Systems Inc.
03.2020 - 09.2021
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all company departments through clear communication.
- Used company troubleshooting protocols to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored trainee workflow and behaviors throughout training process.
Customer Service Representative I
Yardi Systems Inc.
10.2016 - 03.2020
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all company departments through clear communication.
- Used company troubleshooting protocols to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Leader/Supervisor
Ekit/Telestial Inc
01.2016 - 10.2016
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Worked with upper management to ensure appropriate changes were made to improve customersatisfaction.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Assisted with the development of the call center's operations, quality and training processes.
- Monitored the daily activities of eight customer service reps.
- Provided a high level of product and leadership support to representatives and clients.
Customer Service Representative
Ekit.com/Telestial Inc
04.2014 - 01.2016
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
Sales Associate/Delivery Driver
Advanced Auto Parts
02.2014 - 04.2014
- Completed all point of sale.
- Handled all customer relation issues in a gracious manner and in accordance with company policies.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in afriendly manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
Sales Associate
Tech Showcase/APW Brands Logan Int'l Airport
12.2011 - 06.2012
- Completed all point of sale opening and closing procedures, including counting the contents of the cashregister.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in afriendly manner.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Crew Member
McDonald's Logan Int'l Airport
09.2011 - 12.2011
- Handled all customer relation issues in a gracious manner and in accordance with company policies.
- Learned, referenced and applied product knowledge information.
- Dedicated to continuously improving sales abilities and product knowledge.
- Built long-term customer relationships and advised customers on purchases and promotions.
Education
Associate of Science - Business Administration
Johnson & Wales University
Providence, RI05-2025
High School Diploma -
Milton High School
Milton, MA06.2010
Skills
- Strong attention to detail
- Customer satisfaction
- Customer service
- Leadership
- Troubleshooting
- Time management
- Task prioritization
- Microsoft Excel
Timeline
Customer Service Representative II
Yardi Systems Inc.
03.2020 - 09.2021
Customer Service Representative I
Yardi Systems Inc.
10.2016 - 03.2020
Team Leader/Supervisor
Ekit/Telestial Inc
01.2016 - 10.2016
Customer Service Representative
Ekit.com/Telestial Inc
04.2014 - 01.2016
Sales Associate/Delivery Driver
Advanced Auto Parts
02.2014 - 04.2014
Sales Associate
Tech Showcase/APW Brands Logan Int'l Airport
12.2011 - 06.2012
Crew Member
McDonald's Logan Int'l Airport
09.2011 - 12.2011
Associate of Science - Business Administration
Johnson & Wales University
High School Diploma -
Milton High School
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