ANIHUSKA TINOCO
Orlando,FL
Summary
During my time working I have developed the skills used in customer service. I have the ability to adapt to diverse groups and keen attention to detail ensure a clutter-free work area, enhancing the shopping experience for customers. I have also been an assistant manager and have fulfilled tasks such as making sure that the store is stocked, opening and closing the store efficiently, calculating numbers and filling out road maps, completing returns and exchange, and making sure sales associates are meeting their goal. I also have experience (remove) as a guest service representative, allowing me to diversify my skills in problem solving, communication, and being under pressure.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Guest Service Representative
Orlando Health
Orlando, FL
10.2025 - Current
- Assisted guests throughout their stay, addressing needs to ensure comfort and satisfaction.
- Welcomed patients and visitors, ensuring positive first impressions at front desk.
- Resolved patient concerns with calm communication and active listening.
- Explained hospital directions and visitor policies to guests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Sales Associate
Tommy Hilfiger
Orlando
09.2025 - 04.2026
- Organized and stocked merchandise to enhance customer accessibility and store presentation.
- Prepared the store for opening.
- Communicated daily responsibilities to ensure team alignment and efficiency.
- Conducted inventory checks to ensure adequate stock levels.
Assistant Manager
Yankee Candle
11.2024 - 06.2025
- Greeted customers warmly and served in-line customers promptly to enhance overall shopping experience.
- Monitored sales goals to ensure achievement.
- Resolved any customer issues such as returns or questions. Dealt with store damaged items.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Yankee Candle
06.2023 - 11.2024
- Maintained clean, organized work area to enhance customer experience.
- Developed an understanding of the product line and was able to effectively communicate.
- Acquired in-depth knowledge of product line, effectively communicating features and benefits to customers.
Education
Associate of Arts -
Valencia College
Orlando, FL 08.2024 - 10.2026
High School Diploma -
William R. Boone High School
Skills
- Leadership
- Adaptability
- Communication
- Customer service
- Decision-Making
- Organization
- Problem Solving
- Critical Thinking
- Attention to Detail
- Time Management
ADDITIONAL INFORMATION
Languages: English, Spanish
Timeline
Guest Service Representative
Orlando Health
10.2025 - Current
Sales Associate
Tommy Hilfiger
09.2025 - 04.2026
Assistant Manager
Yankee Candle
11.2024 - 06.2025
Associate of Arts -
Valencia College
08.2024 - 10.2026
Sales Associate
Yankee Candle
06.2023 - 11.2024
High School Diploma -
William R. Boone High School