Summary
Overview
Work History
Education
Skills
Timeline
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Anihya McCrea

New Haven

Summary

Healthcare professional with over 5 years of customer service experience and 2+ years in clinical and administrative roles. Certified in phlebotomy and CPR, demonstrating hands-on patient care and blood collection skills. Proven leadership abilities through team management in high-pressure settings and strong communication skills developed as a receptionist. Currently pursuing a nursing degree at Central Connecticut State University.

Overview

6
6
years of professional experience

Work History

Shift Leader /Shift Manager in Training

Panera Bread
Milford
01.2023 - Current
  • Supervised team members to ensure smooth daily operations and training of new employees.
  • Managed cash handling, inventory control, and store opening and closing procedures.
  • Delivered high-quality customer service in a fast-paced food service environment.
  • Recognized for exemplary leadership, teamwork, and reliability.

Receptionist

Eli Elite Salon
Hamden
01.2021 - 06.2024
  • Greeted clients and scheduled appointments to optimize front desk operations.
  • Answered phone inquiries and processed payments efficiently.
  • Managed inventory and salon supplies to ensure availability.
  • Supported cosmetologists in delivering exceptional customer service.
  • Maintained a clean, professional atmosphere for enhanced client experience.

Phlebotomist (Externship & Clinical Practice)

New Career Training Institute & Clinical Sites
Shelton
03.2023 - 12.2023
  • Performed venipunctures and capillary sticks on diverse patient populations
  • Prepared blood specimens for lab testing, ensuring accurate labeling and handling
  • Maintained sterile field and followed universal precautions for infection control
  • Educated patients on procedures, managed difficult draws, and upheld patient confidentiality
  • Documented procedures, vital signs, and updated patient records accurately

Waitress

Mama Mary's Soul Food
New Haven
01.2020 - 12.2023
  • Delivered exceptional table service during high-volume shifts, ensuring guest satisfaction.
  • Processed orders and payments with precision and accuracy.
  • Collaborated effectively with kitchen and front-of-house teams to maintain service efficiency.

Youth Counselor

Leap
New Haven
07.2020 - 08.2023
  • Supervised children aged six to thirteen during daily camp activities, ensuring safety at all times.
  • Planned and led recreational activities including arts and crafts, sports, and team-building exercises.
  • Created an inclusive environment fostering cooperation, positive behavior, and personal growth.
  • Resolved minor conflicts between campers using effective conflict-resolution techniques and patience.
  • Maintained communication with camp staff and parents regarding camper behavior and incidents.
  • Ensured compliance with camp safety procedures, responding appropriately to emergencies or injuries.
  • Assisted with daily routines including meals, check-in/check-out, and transitions between activities.
  • Demonstrated respect, responsibility, and enthusiasm as a positive role model for campers.

Education

Bachelor - Nursing

Central Connecticut State University
New Britain, CT
05-2028

High School Diploma -

Eli Whitney Technical Highschool
Hamden, CT
06-2024

Skills

  • Phlebotomy techniques
  • Patient care
  • CPR and emergency response
  • Front desk operations
  • Leadership and training
  • Customer service
  • Cash handling
  • Time management
  • Sanitation practices
  • Home health assistance
  • Communication skills
  • Client satisfaction
  • Appointment scheduling
  • Multitasking under pressure
  • Conflict resolution
  • Adaptability
  • Attention to detail

Timeline

Phlebotomist (Externship & Clinical Practice)

New Career Training Institute & Clinical Sites
03.2023 - 12.2023

Shift Leader /Shift Manager in Training

Panera Bread
01.2023 - Current

Receptionist

Eli Elite Salon
01.2021 - 06.2024

Youth Counselor

Leap
07.2020 - 08.2023

Waitress

Mama Mary's Soul Food
01.2020 - 12.2023

Bachelor - Nursing

Central Connecticut State University

High School Diploma -

Eli Whitney Technical Highschool

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