Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anijah Hazley

Hattiesburg,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Harbor Loans Of Petal
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Resident Assistant

Brookdale Assisted Living
04.2022 - 09.2023
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Maintained clean, safe, and well-organized patient environment.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.

Customer Service Representative

Maximus
09.2019 - 01.2021
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Personal Care Assistant

Parkway Medical
04.2019 - 05.2020
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Associate of Arts - Undecided

Pearl River Community College
Hattiesburg, MS
07.2020

High School Diploma -

Richton High School
Richton, MS
05.2018

Skills

  • Paperwork Processing
  • Product Knowledge
  • Appointment Scheduling
  • Complaint Resolution
  • Data Collection
  • Problem Resolution
  • Microsoft Excel
  • Customer Service
  • Report Preparation
  • Record Preparation
  • Research
  • Residential Support
  • Ambulation Assistance
  • Moral Conduct
  • Resident Support
  • CPR Certified
  • Direct Patient Care
  • Bed Making
  • Mental Health Awareness
  • Team Building
  • First Aid and CPR
  • Resident Engagement
  • Organizational Skills

Timeline

Customer Service Representative

Harbor Loans Of Petal
09.2023 - Current

Resident Assistant

Brookdale Assisted Living
04.2022 - 09.2023

Customer Service Representative

Maximus
09.2019 - 01.2021

Personal Care Assistant

Parkway Medical
04.2019 - 05.2020

Associate of Arts - Undecided

Pearl River Community College

High School Diploma -

Richton High School

Similar Profiles

CREATE PROFILE
Anijah Hazley