Anijah Isaac
Omaha,NEBRASKA
Summary
Highly organized & reliable Customer Service Representative with over 2 years of experience in sales, time management, tech support, customer care & telephone customer service. Committed to display my proven skills in this industry & seeking solutions to customer inquiries in a timely manner to effectively fill a leadership role within the company.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Security Dash
01.2023 - 08.2023
- Maintained organized and clean front office area to create professional and welcoming environment for all visitors/employees.
- Scheduled, coordinated and confirmed appointments and meetings via phone, email & text message.
- Resolved customer issues & concerns quickly and reported to supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
Target Tech Retail Sales Representative
MarketSource
06.2022 - 01.2023
- Recommended technology upgrades to improve client security.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Cashier/Food Service Associate
Kum & Go
03.2021 - 06.2022
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Florin High School
Sacramento, CA05.2020
Skills
- Time Management
- Customer Assistance
- Multi-Line Telephone Systems/Computer Screens
- Strong Verbal and Written Communication
- Complex Issue Handling
- Technical Support & Computer Proficiency
Timeline
Front Desk Receptionist
Security Dash
01.2023 - 08.2023
Target Tech Retail Sales Representative
MarketSource
06.2022 - 01.2023
Cashier/Food Service Associate
Kum & Go
03.2021 - 06.2022
High School Diploma -
Florin High School