Anika Breath
Oviedo,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Advent Health Orlando
Orlando, FL
01.2024 - Current
- Provide administrative support by taking phone calls, photocopying and scanning materials.
- Maintain an organized reception area and ensured that all patients are attended to promptly.
- Provide excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolve any customer complaints or issues in a timely fashion following established protocols.
- Update customer information in databases regularly to ensure accuracy of records.
- Answer incoming calls, responding to inquiries from patients and other medical offices.
- Schedule patient appointments, verifying accuracy of appointment times within Epic.
- Maintain confidentiality of patient information according to HIPAA regulations.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
Costuming Coordinator
Universal Studios Orlando
Orlando, FL
08.2008 - 05.2024
- Transport costumes to multiple locations throughout the theme park
- Prepare and organize presets for costumed performers
- Fix, repair and laundered costumes
- Managed incoming and outgoing correspondence and packages to support smooth daily operations
- Interpreted and explained work procedures and policies to brief staff.
- Evaluated employee job performance and motivated staff to improve productivity
- Assisted with multiple shows including Rocky Horror Picture Show, Bill and Ted, and Nightmare Fuel.
- Enhanced performance through collaboration with diverse teams.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Administrative Assistant
DaVita
Orlando, FL
07.2023 - 01.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Administrative Assistant, Lead Administrator, Employee Happiness Cultivator, Franchise Trainor
Celebration Title Group
Orlando, FL
03.2021 - 09.2022
- Budgeting and funding for E-Gift cards for Spot Bonuses,Celebrator of the month,Birthdays,Anniversaries and new hire bonus referrals
- Creating and maintaining manuals, internal Organization charts, Location lists, Phone numbers and extensions
- Configuring Vonage user accounts and provisioning IP phones
- Reviewing workload for Administrative Assistants and adjust/set goals
- Internal and franchise training for Administrative Assistants
- In charge of employee engagement by promoting weekly parties, holidays and birthdays and providing supplies
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Onboarding and Offboarding employees
- Maintaining inventory and ordered supplies for multiple offices.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Built new business under Celebration Title Group brand, coordinating site preparations.
- Trained with experienced franchisees to learn ins-and-outs of Administrative Assistant business and corporate requirements.
Administrative Assistant/Art Teacher/Paraprofessional
Pinecrest Academy
Orlando, FL
05.2018 - 03.2021
- Planned, prepared and delivered instructional activities related to various art mediums
- Created positive educational climate to promote student learning
- Implemented diversified curriculum to meet student performance goals
- Encouraged student creativity with motivation, positive feedback
- Improved operations by working with team members and parents to find workable solutions
- Primary contact for all external visitors and internal staff
- Maintaining a welcoming and professional environment for all staff
- Processed purchase orders for all facility
- Coordinated meetings and events on the behalf of principal.
- Organized and coordinated hands-on artistic activities to encourage active participation, involvement and team work.
- Planned, prepared and delivered instructional activities related to various art mediums.
Education
High School Diploma -
South Plantation High School
Plantation, FL06.2006
Skills
- 10 years providing excellent Customer Service
- Bi-lingual in Spanish & English
- Held several leadership roles for Marquee Events
- Employee Training and Development
- Self- motivated and detail oriented
- Great interpersonal and communication skills
- Softpro admin
- Vonage admin
- Administrative leadership
- Team management
- Organization
- Planning and coordination
- Experience with group and individual instruction
- Setting up activities
- Teamup admin
- Appointment Scheduling
- Epic patient care software
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Advent Health Orlando
01.2024 - Current
Administrative Assistant
DaVita
07.2023 - 01.2024
Administrative Assistant, Lead Administrator, Employee Happiness Cultivator, Franchise Trainor
Celebration Title Group
03.2021 - 09.2022
Administrative Assistant/Art Teacher/Paraprofessional
Pinecrest Academy
05.2018 - 03.2021
Costuming Coordinator
Universal Studios Orlando
08.2008 - 05.2024
High School Diploma -
South Plantation High School