Anika Cosbert
Hartford,CT
Summary
Seeking a challenging and rewarding career in a diverse environment where my strong work ethic, education, and expertise can be used to help promote the mission and exceed team goals.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Timeshare Sales Agent
GRANDVIEW
02.2022 - 01.2024
- Maintained high referral rates and exceptional feedback from previous clients
- Educated clients on their current timeshare and answered any questions they had
- Developed an excellent rapport with customers to expand opportunities for growth
- Assisted clients in buying timeshare that best fits their family's needs
- Completed documentation for timeshare sales
- Evaluated competitors and performed market research
Real Estate Agent
Cosbert Realty LLC
01.2014 - 01.2022
- Present purchase offers to sellers for consideration
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Interview clients to determine what kinds of properties they are seeking
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Coordinate property closings, overseeing signing of documents and disbursement of funds
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
VIP Cocktail Server
Scales 925
04.2015 - 08.2016
- Excellent customer service and hospitality skills
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Handled cash transactions accurately, maintained proper inventory records and ensured compliance with all regulations regarding alcohol consumption on premises.
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
- Enforced strict hygiene standards when handling glassware, utensils, and beverages to ensure guest safety and satisfaction.
- Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
Flight Attendant
North American Airlines
01.2008 - 01.2012
- Over 2 years of experience as a Flight Attendant
- First-aid and CPR Certified
- Good hospitality skills for presenting food and drinks
- Able to sell different products on-board
- Excellent know-how of passenger safety protocols of flight emergency procedures
Sales Consultant
Atlantic Auto Group
12.2003 - 01.2008
- Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrates vehicle operations
- Building rapport, qualifying buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models
- Developing and maintaining relationships with new as well as existing customers, responding to inquiries, suggesting trade-ins, greeting drop-ins, recommending sales campaigns and promotions
- Negotiating price; asking sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobiles
- Demonstrating automobiles by explaining capabilities, characteristics and features; explaining services and warranties; taking drives
- Completing reports and providing sales management information
Education
B.A. -
Skills
- Property management
- Hospitality
- Negotiation
- Sales
- Customer service
- Cleaning
- CPR
- Organizational skills
- Leadership
- Food preparation
- Cash handling
- Communication skills
- Microsoft Office
- Computer skills
- Marketing
- Dealership experience
- Phone etiquette
- Retail sales
- Inside sales
- B2B sales
- Time management
- Direct sales
Personal Information
Willing To Relocate: Anywhere
Timeline
Timeshare Sales Agent
GRANDVIEW
02.2022 - 01.2024
VIP Cocktail Server
Scales 925
04.2015 - 08.2016
Real Estate Agent
Cosbert Realty LLC
01.2014 - 01.2022
Flight Attendant
North American Airlines
01.2008 - 01.2012
Sales Consultant
Atlantic Auto Group
12.2003 - 01.2008