Anika dobra
Española,NM
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Versatile team member ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Bakery Stocker
Walmart
Española, New Mexico
11.2023 - Current
- Stocked shelves with breads, pastries, cakes, and other baked goods.
- Rotated stock to ensure freshness and quality of products.
- Maintained a clean and organized work area in the bakery department.
- Inspected all incoming shipments for any damage or spoilage before stocking inventory.
- Ensured that merchandise was properly priced and labeled correctly according to company standards.
- Assisted customers in locating desired items within the store.
- Restocked empty shelves with new product as needed throughout the day.
- Monitored temperature levels in refrigeration units to maintain quality of products.
- Responded promptly to customer inquiries about products or services offered by the bakery department.
- Provided excellent customer service at all times while interacting with customers in a friendly manner.
- Complied with health regulations related to food handling and storage.
- Trained new employees on proper procedures for stocking merchandise.
Cashier
Walmart
Española, NM
09.2021 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Team Member
McDonald's
Española, NM
09.2020 - 05.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Monitored expiration dates on food items for freshness assurance.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
Education
High School Diploma -
New Mexico Connections Academy
Santa Fe, NM05-2023
Some College (No Degree) -
Northern New Mexico College
Espanola, NMSkills
- Product Rotation
- Stock replenishment
- Product pricing
- Temperature Monitoring
- Pallet jack usage
- Merchandise Display
- Workplace Safety
- Sales Support
- Sanitation Procedures
- Work Prioritization
- Quality Assurance
- Team Collaboration
- Customer Needs Assessment
- Phone Etiquette
- Customer Satisfaction
- Flexible Schedule
- Punctual and Reliable
- Cash Register Operation
References
References available upon request.
Timeline
Bakery Stocker
Walmart
11.2023 - Current
Cashier
Walmart
09.2021 - 05.2022
Team Member
McDonald's
09.2020 - 05.2021
High School Diploma -
New Mexico Connections Academy
Some College (No Degree) -
Northern New Mexico College