Anika Francis
Antioch,TN
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payment Analyst/accountant I
Pathward Financial/ META BANK
11.2022 - Current
- Reviewing account statements to ensure that all charges are accurate and appropriate
- Interpreting complex accounting policies and procedures to ensure compliance with federal regulations
- Overseeing reconciliation of accounts payable balances to ensure that they are accurate at all times
- Also a part of the payroll project team
- Monitoring cash flow trends to identify possible problems with collections or disbursements
- Interacting with vendors, banks, and other financial institutions to resolve payment issues
- Processing payments by check or electronic funds transfer (EFT) using a computerized system
- Reviewing and approving invoices for payment
- Determining who is responsible for paying bills and ensuring that bills are paid accordingly
- Preparing reports on collections activity, payment processing trends, and financial status.
Refugee advocates- volunteering
N-CARES
09.2022 - Current
- Speaks to immigrant groups and share stories and resources to help others
- Deliver talks to community groups about immigration, cares and human rights telling people about the services we offer and the benefits to service users as well as providing information about fundraising and volunteering opportunities
- Reporting back to Fundraising Officer about any further opportunities following a talk.
Senior Credit and Collections Specialist/ Team lead
Sunrun
03.2022 - 10.2022
- Manage and support team
- Conduct monthly QA and report to management
- Keep track of team and assist when necessary
- Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
- Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
- Determines the reason for delinquency and works cooperatively with customers to resolve
- Thoroughly and accurately documents all collection efforts for each assigned account
- Ensures all assigned accounts are managed in a timely and accurate fashion
- Communicates regularly with leadership and peers on the status of accounts and escalations
- Provides accurate and timely reporting of performance metrics
- Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
- Supports cross-functional projects and teams.
Human Resources Generalist/Manager
ASTON CARTER /Amazon
10.2021 - 03.2022
- Manage all CRC employees in Tennessee region
- Recruiting CRC for northern American and Canada
- Help employees with information on payments
- Help employees with ELR (emergency leave response)
- Serve as the support contact for internal employees with questions about their time away from work due to illness
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Build customer trust by empathetic handling of sensitive issues
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Receive queries via phone or web case and log contacts into the shared service case management system
- Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate
- Assess new claims and make accurate classifications about the type of absence required
- Contact employees as needed and keep them updated on the status of their claim
- Ensure all tasks and decisions are rendered within SLA
- Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question.
Customer Service Representative/ Permits Specialist
FLEETCOR
06.2021 - 03.2022
- Provide courteous, timely, and effective account support, work toward becoming knowledgeable in advanced techniques for servicing customers on various FLEETCOR products
- Drive provider retention by offering account solutions to callers by encouraging product usage
- Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
- Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
- Communicate with all 48 states who issued permits.
Human Resources Generalist/ office administrator
G4S
08.2020 - 06.2021
- Manage phone calls and correspondence (e-mail, letters, packages, etc.)
- Organize a filing system for important and confidential company documents
- Making appointments and scheduling/creates meetings
- Responsible for onboard new hire paperwork and oral drug screen
- Make sure all employees qualifications are update in database
- Maintain and update office inventory as well as databases
- Help operation team to equip officers with uniforms and necessary equipment
- Promote openings in-person as needed
- Contract audit
- Help manage multi office accounts payable office in the TN region
- Assist HR with tracking, data entry, recruiting projects and all other duties assigned.
Receptionist/Administrative Assistant
G4S/caterpillar financial
08.2019 - 08.2020
- Prepare regular reports on expenses for office badge program
- Badge inventory
- Scheduling appointments and meetings
- Serves visitors by greeting, welcoming and directing them appropriately
- Maintains security and telecommunications system
- Informs visitors or employees by answering questions referring to inquiries
- Operating daily administrative tasks while maintaining a clean work environment
- Handing event coordination, both internally and externally.to include scheduling, pricing, decision making, organizing, and all follow up on events.
Senior Recruiter/Account Manager
Tropical Stars Hospitality Staffing
06.2019 - 10.2019
- Perform recruiting duties to ensure of clients needs was meant
- Interviews
- Help with background screening
- Maintains a commitment to the values with employees and clients.
Front Desk Receptionist
Tropical Stars
04.2019 - 06.2019
- Welcomed guests upon entry to the hotel, assisted with check in and out
- Answered phones, booked reservations, respond to emails and electric reservations
- Keep records of occupied rooms and guests accounts
- Improved property management functionality by submitting key change requests
- Train all new housekeepers coming from employee providers.
Personal Care Assistant
COMEFORT CARE HEALTH LLC
09.2018 - 03.2019
- Maintained all confidential personal files, license and CPR compliance records
- Scheduling and making doctors appointments for patients
- Accommodate patients to doctors appointments and provide support necessary
- Assisting clients anyways needed and making sure his/her is safe.
Hotel Front Desk Clerk
BEST WESTERN
03.2017 - 11.2017
- Perform simple bookkeeping activities, such as balancing cash accounts
- Compute bills, collect payment, and make change for guests
- Maintain an up to date working knowledge of all best western amenities as well as any special events.
Account Payable Specialist
Sodexo
11.2016 - 10.2017
- Managing accounts payable using accounting software and other programs
- Write company checks from approved invoices/purchase orders prepared
- Handling accounts payable for separate entities and vendors
- Finalize End of the Month, Run Reports
- Identify Transaction with accounts
- Cross-trained in all other areas of Bookkeeping
- Analyzing workflow processes
- Establishing and maintaining relationships with new and existing vendors
- Ensuring bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures
- Processing due invoices for payments
- Comparing purchase orders, prices, terms of payment and other charges
- Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts.
Assistant Manager
LEAKY BAKERY
06.2015 - 11.2016
- Manage and mention Payroll for 35-50 employees
- Assist manager with training and new onboard paperwork for new hires and make schedules
- Reviewed application, conducted interviews, selected applicants for hire
- Process all onboarding paperwork
- And post hire processes
- Assist the manager in monitoring each MOD(manager-on-duty) segment and ensure patterns of poor performance are addressed
- Maintaining bakery including stocking and cleaning
- Resolving customer issues/problems to their overall satisfaction.
Education
Some College (No Degree) -
University of Minnesota
certificate in diversity,equity and inclusion in the workplace -
University of South Florida-Main Campus
11.2023
Certification in Data Science level one(1) -
IBMC
09.2020
certification in Healthcare Administration -
community home healthcare
Middletown, NY04.2018
Associate's degree in Accounting -
University of the West Indies
Kingston, Jamaica04.2015
High school diploma in Business -
kingston technical high school
kingston, jamaica07.2013
Skills
- Machine Learning
- Employee Orientation
- Accounting Software
- Financial Report Writing
- Inventory Management
- Data Entry
- Account Reconciliation
- Accounts Receivable
- Policy Development
- Risk Management
- Organizational Development
- Succession Planning
- Labor Relations
Certification
- CPR Certification
- First Aid Certification
Timeline
Payment Analyst/accountant I
Pathward Financial/ META BANK
11.2022 - Current
Refugee advocates- volunteering
N-CARES
09.2022 - Current
Senior Credit and Collections Specialist/ Team lead
Sunrun
03.2022 - 10.2022
Human Resources Generalist/Manager
ASTON CARTER /Amazon
10.2021 - 03.2022
Customer Service Representative/ Permits Specialist
FLEETCOR
06.2021 - 03.2022
Human Resources Generalist/ office administrator
G4S
08.2020 - 06.2021
Receptionist/Administrative Assistant
G4S/caterpillar financial
08.2019 - 08.2020
Senior Recruiter/Account Manager
Tropical Stars Hospitality Staffing
06.2019 - 10.2019
Front Desk Receptionist
Tropical Stars
04.2019 - 06.2019
Personal Care Assistant
COMEFORT CARE HEALTH LLC
09.2018 - 03.2019
Hotel Front Desk Clerk
BEST WESTERN
03.2017 - 11.2017
Account Payable Specialist
Sodexo
11.2016 - 10.2017
Assistant Manager
LEAKY BAKERY
06.2015 - 11.2016
Some College (No Degree) -
University of Minnesota
certificate in diversity,equity and inclusion in the workplace -
University of South Florida-Main Campus
Certification in Data Science level one(1) -
IBMC
certification in Healthcare Administration -
community home healthcare
Associate's degree in Accounting -
University of the West Indies
High school diploma in Business -
kingston technical high school
- CPR Certification
- First Aid Certification
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