Anika Francis
Nashville,TN
Summary
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for over 7000 employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll Analyst
Geodis
04.2024 - Current
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Reduced payroll errors by conducting thorough audits and implementing corrective actions.
- Participated in the creation of a company-wide employee handbook outlining payroll policies and procedures, which increased overall awareness and understanding among staff members.
- Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
Refugee Advocates- Volunteering
N-CARES
09.2022 - Current
- Speaks to immigrant groups and share stories and resources to help others
- Deliver talks to community groups about immigration, cares and human rights telling people about the services we offer and the benefits to service users as well as providing information about fundraising and volunteering opportunities
- Reporting back to Fundraising Officer about any further opportunities following a talk.
- Self-motivated, with a strong sense of personal responsibility.
Account Payable Specialist
Cumberland Pharmaceuticals
11.2023 - 04.2024
- Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
- Make sure all CDC codes, rebates and states payments in up to dates and accurate.
- Developed client rapport by efficiently addressing incoming correspondence and resolving 250 A/P inquires per day.
Payment Analyst/Accountant I
Pathward Financial/ META BANK
11.2022 - 11.2023
- Improved payment processing efficiency by streamlining workflows and implementing automated systems.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
- Developed strong relationships with vendors to negotiate favorable payment terms, benefiting the company''s cash flow.
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
Senior Credit and Collections Specialist/ Team lead
Sunrun
03.2022 - 10.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced cash flow by implementing efficient credit and collection management strategies.
- Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments.
- Improved overall debt recovery with proactive communications and persistent followups.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Human Resources Manager
ASTON CARTER /Amazon
10.2021 - 03.2022
- Ensure all tasks and decisions are rendered within SLA
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question.
- Improved employee retention rates by developing comprehensive onboarding programs and ongoing training initiatives.
Customer Service Representative/ Permits Specialist
FLEETCOR
06.2021 - 03.2022
- Provide courteous, timely, and effective account support, work toward becoming knowledgeable in advanced techniques for servicing customers on various FLEETCOR products
- Drive provider retention by offering account solutions to callers by encouraging product usage
- Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
- Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
- Communicate with all 48 states who issued permits.
Human Resources Generalist/Office Administrator Coordinator
G4S Secure Solutions/Caterpillar Financial
08.2019 - 06.2021
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Streamlined communication between departments for better collaboration and increased productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Manager of Operations/Customer Service Representative
Hospitality Industry Partners
03.2017 - 08.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Collaborated with various departments to ensure seamless coordination of events and services for optimal guest experience.
Account Payable Specialist
Sodexo
11.2016 - 10.2017
- Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Streamlined financial processes by implementing advanced bookkeeping software, improving efficiency and accuracy.
- Ensured timely and accurate financial reporting for management decision-making purposes.
Education
Certification - Human Resource Management
University of Minnesota
Remote04.2022
Cerification - Diversity,equity And Inclusion in The Workplace
University of South Florida
Remote05.2021
Associate of Business Administration - Accounting And Finance
University of The West Indies
Kingston Jamaica04.2015
Skills
- Machine Learning
- Employee Orientation
- Accounting Software
- Financial Report Writing
- Analysis skills
- SOX
- Microsoft Dynamics 365
- Financial analysis
- Employment & labor law
Bi-weekly payroll processing
Resolving discrepancies
Payroll Auditing
New hire processing
Time sheet review
Payroll Administration
Certification
- CPR Certification
- First Aid Certification
- NY EMT
- Certified Payroll Professional
- HHA
- DATA SCIENCE
Timeline
Payroll Analyst
Geodis
04.2024 - Current
Account Payable Specialist
Cumberland Pharmaceuticals
11.2023 - 04.2024
Payment Analyst/Accountant I
Pathward Financial/ META BANK
11.2022 - 11.2023
Refugee Advocates- Volunteering
N-CARES
09.2022 - Current
Senior Credit and Collections Specialist/ Team lead
Sunrun
03.2022 - 10.2022
Human Resources Manager
ASTON CARTER /Amazon
10.2021 - 03.2022
Customer Service Representative/ Permits Specialist
FLEETCOR
06.2021 - 03.2022
Human Resources Generalist/Office Administrator Coordinator
G4S Secure Solutions/Caterpillar Financial
08.2019 - 06.2021
Manager of Operations/Customer Service Representative
Hospitality Industry Partners
03.2017 - 08.2019
Account Payable Specialist
Sodexo
11.2016 - 10.2017
Certification - Human Resource Management
University of Minnesota
Cerification - Diversity,equity And Inclusion in The Workplace
University of South Florida
Associate of Business Administration - Accounting And Finance
University of The West Indies