Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ResearchAssistant

Anika Hall

Tallahassee,FL

Summary

Results-oriented Support Manager offering 15 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Retail Support Manager

Goodwill Industries Of Big Bend Inc.
Tallahassee, FL
10.2021 - Current
  • Prepared employee schedules for maximum coverage during operation hours.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Interpreted management directives to define and document administrative staff processes.
  • Distribute merchandise and displays to feature new products and promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Aid in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Defined clear targets and objectives and communicate to other team members.
  • Assemble, and updated schedules for executive members, and staff.
  • Assist in coordinating implementation of policies and practices across organization.
  • Organized and coordinated conferences and monthly meetings.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support, and boost team productivity.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between executive members, and vendors and maintained effective lines of communication.
  • Establish administrative work procedures to track staff's daily tasks.
  • Oversee 6 (six) calendars to strategically coordinate meetings, appointments and events.
  • Coordinate travel arrangements by booking airfare, hotel and ground transportation.
  • Generate PowerPoint presentations for related retail purposes.

Operations Assistant

Goodwill Industries Of Big Bend Inc.
Tallahassee, FL
09.2012 - 10.2021
  • Assisted operations manager with planning of routine operations and special projects.
  • Developed and updated tracking spreadsheets using Sharepoint software.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Use Microsoft Office to prepare various correspondence, reports and other written material
  • Assembled weekly staff meetings and logged minutes for corporate records.
  • Transcribed minutes of meetings and executed meetings and events for the organization to support development and senior management teams.

Office Coordinator

Express Couriers International
Midway, FL
05.2011 - 09.2012
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Tracked orders and notified customers of status or potential delays.
  • Produced weekly status reports detailing logistic operations and problems.
  • Printed tickets, picked supplies and filled packages under tight deadlines.

Court Specialist

Leon County Clerk Of Courts
Tallahassee, FL
07.2007 - 09.2009
  • Sorted, stamped and filed wide variety of legal and judicial materials.
  • Handled database management for specific areas of law.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Collected court fees and fines and recorded amounts collected.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Maintained docket calendar and database for Traffic and Felony court.

Administrative Sergeant

Gadsden County Sheriff's Office
Quincy, FL
07.1998 - 07.2007
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Planned, scheduled and supervised work of 5 subordinates.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Interviewed inmates and prepared classification and progress reports.
  • Maintained inmate information in department offender database.
  • Audited inmate files to verify accuracy and completeness.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

No Degree - Corrections

Chipola College
Marianna, FL

High School Diploma -

Havana Northside High
Havana, FL
05.1997

Skills

  • Managing Operations and Efficiency
  • Professional Networking
  • Leading Team Meetings
  • Teamwork and Collaboration
  • Project Management
  • Administration and Reporting
  • Customer Service
  • Scheduling and Coordinating
  • Quality Assurance
  • Information Confidentiality
  • Verbal and Written Communication
  • Administrative Support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed 3 (three) on-line courses through Tallahassee Community College in work related areas.

Certification

  • Certified Correctional, Gadsden County Sheriff Office - 1999-2007

Timeline

Retail Support Manager

Goodwill Industries Of Big Bend Inc.
10.2021 - Current

Operations Assistant

Goodwill Industries Of Big Bend Inc.
09.2012 - 10.2021

Office Coordinator

Express Couriers International
05.2011 - 09.2012

Court Specialist

Leon County Clerk Of Courts
07.2007 - 09.2009

Administrative Sergeant

Gadsden County Sheriff's Office
07.1998 - 07.2007

No Degree - Corrections

Chipola College

High School Diploma -

Havana Northside High

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Anika Hall