Anika Kumar
Concord,CA
Summary
Offering strong communication and organizational skills, eager to learn and develop in a retail environment. Delivers the ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in the designated role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Tommys BBQ Co.
Hercules, CA
10.2024 - 05.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring discrepancies were addressed promptly.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Assisted in inventory management by tracking stock levels and restocking items.
- Implemented strategies to enhance checkout speed during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Manager on Duty
Big Lots Stores, Inc.
Hercules, CA
04.2023 - 09.2024
- Supervised daily operations to ensure high customer service standards and store efficiency.
- Trained and supported team members in operational procedures and customer engagement strategies.
- Managed inventory control processes to maintain optimal stock levels and reduce discrepancies.
- Coordinated employee schedules to optimize staff coverage during peak business hours.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Hercules High School
Hercules, CANursing Assistant Training -
Nightingale College
El Cerrito, CAIn Progress - Dental Hygiene
Diablo Valley College
Pleasant Hill, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Staff management
- Goal oriented
- Training and mentoring
- Decision-making
- Documentation and reporting
- Task delegation
- Financial management
- Complex Problem-solving
- Schedule development
- Staff discipline
- Project planning
- Attention to detail
- Verbal and written communication
- Team building
- Analytical thinking
- Public speaking
- Risk management
- Team leadership
- Customer relationship management
- Problem-solving
- Time management
- Reliability
- Staff training/development
Certification
- Nursing Assistant Training - January 2026
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
Tommys BBQ Co.
10.2024 - 05.2026
Manager on Duty
Big Lots Stores, Inc.
04.2023 - 09.2024
High School Diploma -
Hercules High School
Nursing Assistant Training -
Nightingale College
In Progress - Dental Hygiene
Diablo Valley College