ANIKA LAWSON
Poinicana ,FL
Summary
Professional Summary
Dedicated and compassionate mental health professional with strong experience in program coordination, residential services, staff supervision, client support, and daily program operations. Skilled in coordinating services for individuals with behavioral and mental health needs, maintaining accurate documentation, supporting compliance with state and agency regulations, and addressing behavioral and operational concerns effectively. Experienced in staff scheduling, training, medication coordination, incident reporting, client advocacy, and maintaining a safe and supportive environment. Recognized for strong leadership, communication, problem-solving, and the ability to manage multiple priorities while providing quality care and support to clients.
Overview
14
14
years of professional experience
Work History
Program Coordinator
Attain
Orlando, FL
08.2022 - Current
Hearing Screener
Pediatrix/ Mednax
04.2019 - Current
- Performing newborn hearing screen
- Entering patient data and validation of hearing screen as needed
- Verifying insurance information with guardian
- Documenting hearing screen results accurately
- Following protocol for timely submission of billing
- Following protocol related to security and identification of infants
- Ability to prioritize daily tasks and assignments
- Excellent communication and interpersonal skills
- Computer proficiency and ability to perform accurate data entry
Caregiver
Rescare
Columbus, GA
08.2018 - 02.2022
- Worked with supervisory medical staff to review cases and improve care.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
- Worked to improve patient outlook and daily living through compassionate care.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Web Chat Customer Service Representative
Afni
Opelika, AL
07.2012 - 04.2018
- Attracted potential customers by answering product and service questions; suggesting information about other products and services.
- Opened customer accounts by recording account information.
- Maintained customer records by updating account information.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.
- Maintained financial accounts by processing customer adjustment
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepared product or service reports by collecting and analyzing customer information.
- Contributed to team effort by accomplishing related results as needed.
Client Support Specialist
West Central Hospital
Columbus, GA
07.2012 - 05.2015
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments
- Completed timely data entry of contact information into database system
- Provided excellent service to patients through personable communication
- Provided administrative support to clinical staff and managers
- Documented patient interactions in compliance with HIPAA requirements
- Scheduled and coordinated patient follow-up appointments
- Drafted reports to track patient referrals and scheduling issues
- Called high-risk individuals weekly as designated by primary care physician
- Verified patient health history and contact information for chart accuracy
Education
High School Diploma -
Columbus Technical College
Columbus, GA01.2006
Skills
- Community integration
- First aid and safety
- Community activities
- Client documentation
- Report creation
- Credit card payment processing
- Senior leadership support
- Business development understanding
- Courteous demeanor
- System implementation
- High-energy attitude
- Microsoft Office Expertise
- Computer proficiency and ability to perform accurate data entry
- First time resolution expertise
- Knowledge of state regulations
- Clerical support
- Quality control
- Promotional support
- Customer relations
- In-store support
- Product organization
- Compassionate client care
- Administering medication
- Quality program protocols
- Case management experience
Timeline
Program Coordinator
Attain
08.2022 - Current
Hearing Screener
Pediatrix/ Mednax
04.2019 - Current
Caregiver
Rescare
08.2018 - 02.2022
Web Chat Customer Service Representative
Afni
07.2012 - 04.2018
Client Support Specialist
West Central Hospital
07.2012 - 05.2015
High School Diploma -
Columbus Technical College