Anika Marshall
Runaway Bay,St. Ann
Summary
Energetic waitress with few years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
5
5
years of professional experience
Work History
Waitress
Ocean Coral Spring /Ocean Eden Bay resort
Coral Spring, Jamaica
07.2022 - Current
- Meet, greet, and seat guests; set and clear tables; serve meals to guests; assist guests with orders; and provide excellent service.
- Clean the work area.
- Clean and store equipment and utensils.
- Provide guests with information on nearby attractions.
- Organize take-out orders efficiently, according to customer requests.
- Stocked service areas with supplies during slow periods.
- Explain menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Fill condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolved issues, brought additional items, and refilled beverages.
- Maintain a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collect dirty dishes and glasses from tables or counters, preparing areas for the next diners.
- Arrange place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Present food and beverages to guests at tables.
- Assist other waitstaff members in times of heavy customer traffic.
Office Administration Assistant/Waitress
Traile’s Hospitality Training and Consultant Services
Falmouth, Trelawny
08.2019 - 07.2022
- Record keeping
- Filing documents
- Registering clients
- Answer phone
- Greeting clients or visitors as they enter the office.
- Answering telephones and directing calls to appropriate staff members.
- Scheduling appointments for staff members or clients if necessary.
Salesperson
Alas Phone Investment
Brown Town
08.2021 - 08.2021
- Cashing
- Record keeping
- Cleaning
- Giving valid information to clients
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
Student/Assistant Office Administrator
HEART College of Hospitality Service
Runaway Bay, St. Ann
07.2019 - 08.2019
- Record keeping
- Filing documents
- Answering phone
- Giving valid information to clients
Education
Restaurant Service Certificate - HEART/NCTVET Restaurant Service level 2 Certificate
Traile’s Hospitality Training and Consultant Services
Falmouth, Trelawny03.2022
Diploma in Health Care - HEART/NCTVET Practical Nursing Certificate
Distinction College
Ocho Rios09.2021
Diploma in Health Care - Practical Nursing Certificate level 2
Distinction College
Ocho Rios09.2021
Baker Certificate level 2 - HEART/NCTVET
HEART College of Hospitality Services
Runaway Bay, St. Ann08.2019
Document Management Clerk Certificate Level 1 - HEART/NCTVET
HEART College of Hospitality Services
Runaway Bay, St. Ann07.2019
School leaving Certificate - 6 CXC
Steer Town Academy
Steer town06.2019
Skills
- Computer skills
- Literacy skills
- Customer service skills
- Diligence
- Dedication to teamwork
- Time management
- Attention to detail
- sidetable services
- Multi-tasking
- Problem-solving
- Dining area maintenance
- Customer Service
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Menu knowledge
- Beverage Preparation
- Meal recommendations
- Ordering Procedures
- Table setting knowledge
- Hospitality service expertise
- Liquor, wine, and food service
- Dining customer service
- Food station setup
- Food Production
- Food safety understanding
- Tableside Service
- Seating arrangements
- Order Taking
- Food Running
- Table turnover
- Team Collaboration
- Allergy awareness
- Food and wine pairings
- Wine Knowledge
- Buffet setup and takedown
- Menu Memorization
- Hospitality and accommodation
- Special dietary requirements
- Food and beverage pairings
- Table Setting
- Table setting arrangements
- Service prioritization
- Performance Improvement
- High-volume dining
- Table Bussing
- Greeting guests
References
Available upon request
Languages
English
Professional
Timeline
Waitress
Ocean Coral Spring /Ocean Eden Bay resort
07.2022 - Current
Salesperson
Alas Phone Investment
08.2021 - 08.2021
Office Administration Assistant/Waitress
Traile’s Hospitality Training and Consultant Services
08.2019 - 07.2022
Student/Assistant Office Administrator
HEART College of Hospitality Service
07.2019 - 08.2019
Restaurant Service Certificate - HEART/NCTVET Restaurant Service level 2 Certificate
Traile’s Hospitality Training and Consultant Services
Diploma in Health Care - HEART/NCTVET Practical Nursing Certificate
Distinction College
Diploma in Health Care - Practical Nursing Certificate level 2
Distinction College
Baker Certificate level 2 - HEART/NCTVET
HEART College of Hospitality Services
Document Management Clerk Certificate Level 1 - HEART/NCTVET
HEART College of Hospitality Services
School leaving Certificate - 6 CXC
Steer Town Academy
Similar Profiles
CARLOS K. PETERKINCARLOS K. PETERKIN
Assistant Area Manager at Ocean Coral Spring And Eden Bay Resorts.Assistant Area Manager at Ocean Coral Spring And Eden Bay Resorts.
Cathrona Blair-JordanCathrona Blair-Jordan
Waitress at Ocean Coral Spring ResortWaitress at Ocean Coral Spring Resort
Alexia FeareAlexia Feare
Internal Auditor at Ocean Coral SpringInternal Auditor at Ocean Coral Spring
Georgia A. O'SullivanGeorgia A. O'Sullivan
Office Administrative Assistant at Dan-Hue Construction and Equipment RentalOffice Administrative Assistant at Dan-Hue Construction and Equipment Rental
Brian SangBrian Sang
Country Manager at Bahia Principe JamaicaCountry Manager at Bahia Principe Jamaica