Anika Myrie
Shelbyville,KY
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor. Upbeat Food and beverage server with outstanding coordination and memorization skills. 3-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Overview
4
4
years of professional experience
Work History
A/O Ramp Agent
Ross Aviation
Nantucket , MA
2022.06 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 7 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using loader belt equipment.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
- Worked flexible hours across night, weekend and holiday shifts
Overnight Front Desk Agent
White Elephant Hotel
Nantucket , MA
2022.04 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Assisted at front desk when and handled purchases at gift shop.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Worked flexible hours across night, weekend and holiday shifts
- Conducted research, gathered information from multiple sources and presented results
Server
Nantucket Catering
Nantucket , MA
2021.07 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained flexible work schedule to meet event needs.
- Answered guest questions about event plans and food service choices.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Prepared serving and appetizer trays and set tables at diverse events.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
- Returned reusable goods and serving equipment for inventory and restock.
Housekeeper
Nantucket Golf Club
Nantucket , MA
2021.07 - 2021.10
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
Cashier & Customer Service
Walmart
Shelbyville , KY
2019.10 - 2021.03
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sever/cashier
Golden Krust
Lawrenceville , GA
2018.05 - 2019.05
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Martha Layne Collins High School
Shelbyville, KY05.2020
Skills
- Cargo Sorting
- Hand and Power Tool Operation
- Ramp Checklist Completion
- Aviation and Transportation
Timeline
A/O Ramp Agent
Ross Aviation
2022.06 - Current
Overnight Front Desk Agent
White Elephant Hotel
2022.04 - Current
Server
Nantucket Catering
2021.07 - Current
Housekeeper
Nantucket Golf Club
2021.07 - 2021.10
Cashier & Customer Service
Walmart
2019.10 - 2021.03
Sever/cashier
Golden Krust
2018.05 - 2019.05
High School Diploma -
Martha Layne Collins High School
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