ANIKA PUTNEY
Portland
Summary
I value being ‘hands on’ which allows me to fully engage in finding creative solutions to solve real business problems while staying ahead. I have developed expertise in Hospitality by providing skills such as Event Planning, Sport and Entertainment Sales, Microsoft Programs, Adobe Programs, Marketing, Financial Oversight, and Customer Service. I have leveraged my passions, experiences, and relationships to drive adaptability and achieve success in future roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
HILTON HOTELS & RESORTS WORLDWIDE
01.2024 - Current
- Specialized in the sports and entertainment market with a focus on 10-29 guest rooms on peak.
- Attended industry events such as GBTA, MPI, and Travel Portland events.
- Negotiated contracts with clients and third parties, ensuring the best pricing and terms for company profitability.
- Managed accounts to retain existing relationships and grow share of business.
Complex Event Coordinator
HILTON HOTELS & RESORTS WORLDWIDE
11.2022 - 01.2024
- Over seeing social and business conventions averaging 300-500 people per day
- Department won top revenue award for Quarter 3 2023
- Open accounts with Nike, MLS, Adidas, President Biden, Portland Business Journal, Travel Portland, etc
- In charge of supervising banquets and verifying room set ups
- Create beos on Salesforce and distribute
- Adept in client calls-preform email correspondence
- Responds and resolves day of client issues in a positive manner
Guest Services Associate
HILTON HOTELS & RESORTS WORLDWIDE
10.2021 - 11.2022
- Promote Hilton Honors program; build loyalty among clientele by promoting new initiatives
- Assist with controlling hotel room inventory to ensure optimization for hotel room100% occupancy goal; manage third-party billing accuracy and aid management with investigations from corporate guest feedback
- Build and cultivate relationships with clients, updating profiles while actively gaining a comprehensive understanding of their service needs
- Act as brand ambassador and highlight benefits of the hotel experience, value proposition and differentiation
Project Coordinator
EASTINE PARTNERS
05.2021 - 08.2022
- Support experiential team in creative conceptive to help deliver on client KPI’s coordinating with internal teams (social, email, app) and external agency partners
- Actively monitor communication loop between vendors and production teams ensuring priorities, timelines and budget are maintained for deliverables
- Successfully grew client email subscriber list from 300 to 2,000 in 8 months by leveraging partnerships without expanding the monthly budget
- Execute all marketing, event requests and prepare travel itinerary along with expense reports for reimbursement for management team q monthly budget
Supervisor
CRUMBL BAKERY
10.2020 - 09.2021
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Oversaw the training of new employees on job responsibilities and expectations
- Initiated creative solutions to resolve customer complaints and issues
- Coordinated employee schedules according to availability and approved shift changes
Server
DESCHUTES BREWERY
08.2018 - 08.2019
- Monitored dining room activities to ensure quality standards were met at all times
- Resolved employee conflicts professionally while maintaining a respectful working environment
- Demonstrated strong leadership qualities by training and supervising staff members in proper server etiquette
- Maintained a positive attitude when dealing with difficult customers or situations
- Collaborated with kitchen staff to ensure timely delivery of meals according to established guidelines
- Conducted weekly meetings with servers to review updates on specials, policies, procedures
- Assisted in developing new menus based on customer feedback and industry trends
- Managed cash register operations accurately and timely during peak hours of business activity
- Trained new servers in restaurant procedures, daily operations, and server duties
- Utilized POS software programs to accurately process orders and payments
Education
Associates - Business
CENTRAL OREGON COMMUNITY COLLEGE
Bend, OregonSkills
- Hospitality Sales Programs such as Salesforce, Cvent, and Knowland
- Operational Planning and Managing
- Microsoft Programs
- Managing Databases
- Customer Service
- Project Management
- Adobe Programs
- Financial Oversight
Certification
- Diversity, Equity & Inclusion in the Workplace
- OLCC
Awards
TOP REVENUE PRODUCER OF Q3-2023, SECRET SHOPPER AWARD-2017
Timeline
Sales Manager
HILTON HOTELS & RESORTS WORLDWIDE
01.2024 - Current
Complex Event Coordinator
HILTON HOTELS & RESORTS WORLDWIDE
11.2022 - 01.2024
Guest Services Associate
HILTON HOTELS & RESORTS WORLDWIDE
10.2021 - 11.2022
Project Coordinator
EASTINE PARTNERS
05.2021 - 08.2022
Supervisor
CRUMBL BAKERY
10.2020 - 09.2021
Server
DESCHUTES BREWERY
08.2018 - 08.2019
Associates - Business
CENTRAL OREGON COMMUNITY COLLEGE
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