ANIKA RAHMAN
Linkedin.com/in/anikarahman1098
Summary
Computer Science graduate and technology-minded client strategist with 4+ years of experience in a high-volume luxury retail environment, combining software knowledge with data-informed sales, client relationship management, and business problem solving. Experienced using Oracle Retail Xstore, Salesforce, Centric 8 PLM, appointment, and performance systems to interpret client behavior, identify opportunities, and personalize recommendations. Built full-stack academic applications using Java, JavaScript, PHP, SQL, and MySQL, with experience spanning requirements, UI development, testing, authentication, documentation, and team leadership. Brings a rare combination of technical foundation, commercial judgment, and the ability to translate real user needs into practical technology improvements.
Overview
4
4
years of professional experience
Work History
Client Advisor
LVMH Moët Hennessy Louis Vuitton
07.2022 - Current
- Manage a portfolio of 50+ high-value clients, each spending at least $10K per quarter, including individual clients with more than $100K in lifetime spend; build relationships that span four years through disciplined follow-up and personalized recommendations.
- Consistently achieved 100–120% of an approximately $400K monthly store sales objective in a high-volume luxury environment; increased annual personal sales by 20% through data-informed clienteling and AI-assisted personalization.
- Analyze client purchase history, preferences, timing, product launches, inventory availability, and sales patterns daily to identify cross-sell opportunities, curate looks, and anticipate future client needs.
- Developed follow-up strategies using Claude and Gemini, tailoring communication to client personalities and preferences, and curating product recommendations; applied AI to enhance productivity and personalization within the clienteling process.
- Identified workflow gaps in AI-enabled clienteling that limited the usefulness of historical purchase patterns and product recommendations; proposed process improvements to strengthen client data visibility, inventory awareness, appointment planning, product lookup, and personalized outreach.
- Use POS, CRM, Journey clienteling, inventory, appointment, product-launch, delivery, and sales-performance systems daily to connect client history, product availability, shopping patterns, and business performance to selling strategy.
- Translated complex product, inventory, and system information into clear client recommendations, utilizing discovery, storytelling, relationship-building, and cross-selling skills to foster long-term client development.
- Lead product meetings, provide process and system feedback to management, support coworkers in learning new systems, and participate in private client events and product launches.
- Operate across multiple business systems, including Okta for authentication and iCON for internal communication, while maintaining accuracy and responsiveness in a fast-paced environment.
Education
Bachelor of Science - Computer Science
Wayne State University
Detroit, MI12-2023
Skills
- Programming: Python, JavaScript, Java, C, SQL, C#, PHP, MATLAB
- Web & Application: HTML5, CSS3, React, Nodejs, PHP
- Data & Business Tools: MySQL, Oracle, Advanced Excel, Jira
- Development & Collaboration: Git, GitHub, Visual Studio Code, IntelliJ IDEA, Agile/Scrum, SDLC
- Business Technology: CRM, POS, Clienteling Systems, Inventory & Appointment Systems, Data Analysis, Generative AI (Claude, Gemini), Okta
PROJECTS
KinderMind.site — Full-Stack Mental Health Assessment Application | Team Project | 5 Months
- Led a four-person team by assigning individual responsibilities, coordinating progress, and keeping development aligned with project requirements and deadlines.
- Designed and developed the user interface for a child-friendly assessment tool intended to help users understand changes in mood and behavior over time through age-appropriate questions.
- Implemented SQL queries and backend database functionality, user authentication, and validation/testing of assessment results using Java, JavaScript, PHP, and MySQL.
- Used Git/GitHub for version control and contributed to requirements, testing, technical documentation, and final project presentation.
Personal Portfolio Website | Independent Project
- Designed and developed a personal portfolio website from the ground up using HTML, CSS, and JavaScript, with emphasis on responsive UI, accessibility, and clear presentation of technical work.
- Managed development iterations with Git/GitHub and translated technical projects into user-facing content and interfaces.
Timeline
Client Advisor
LVMH Moët Hennessy Louis Vuitton
07.2022 - Current
Bachelor of Science - Computer Science
Wayne State University