Anika Robinson
New Orleans,LA
Summary
Results-driven professional with extensive experience at Entergy as a Billing Clerk, excelling in data entry and customer communication. Proven ability to manage invoicing operations and resolve discrepancies efficiently. Skilled in billing software and fostering strong relationships with clients, ensuring a seamless billing process and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Billing Clerk
Entergy
08.2002 - 09.2007
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Entered and maintained billing information in company internal databases for accessibility.
- Generated daily, weekly and monthly reports for billing department.
- Verified accuracy of billing data and corrected discrepancies.
- Used data entry skills to accurately document and input statements.
Loan Processor
Fidelity Homestead Bank
07.2000 - 09.2002
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Education
High School Diploma -
McDonogh #35 Senior High
New Orleans05-1994
Skills
- Data inputting
- Accounting support
- Customer communication
- Billing software
- SAP
- Data entry
- Customer service
- Data entry proficiency
- Dispute resolution
- Spreadsheet management
Timeline
Billing Clerk
Entergy
08.2002 - 09.2007
Loan Processor
Fidelity Homestead Bank
07.2000 - 09.2002
High School Diploma -
McDonogh #35 Senior High