Anika Rodriguez
Avondale,AZ
Summary
Dynamic individual with extensive experience in hospitality and retail, recognized for exceptional performance and strong work ethic. Skilled in problem-solving and multitasking, ensuring efficient operations in fast-paced environments. Focused on organization and detail-oriented approaches to achieve success. Eager to embrace challenges and continuously improve skills to benefit team objectives.
Overview
4
4
years of professional experience
Work History
Claims Associate
Statefarm Insurance
Tempe, Arizona
02.2025 - Current
- Processed insurance claims through client interactions via telephone, ensuring compliance with company policies.
- Provided quality customer service comforting and guiding clients in often stressful situations
- Utilized claims management software for accurate documentation and tracking of insurance claims, enhancing workflow efficiency such as HAART, ECRM, and ECS.
- Maintained accurate records of all claim processing activities per company policies.
- Assisted claimants and providers with inquiries regarding claims and resolutions.
- Transcribed and entered data into computer systems to prepare documents and adjust accounts.
- Organized information using spreadsheets, databases, and word processing applications.
- Participated in training sessions to enhance understanding of new products and services.
Seasonal Fulfillment Associate
Amazon
Phoenix, AZ
07.2024 - 01.2025
- Processed and managed customer orders, ensuring timely fulfillment to enhance customer satisfaction.
- Picked orders from inventory with high accuracy, contributing to prompt shipment and improved delivery times.
- Tracked merchandise with handheld scanners, maintaining accurate inventory records throughout fulfillment.
- Loaded items onto pallets for shipment preparation in a timely manner.
- Operated pallet jacks for safe inventory movement.
- Inspected incoming materials for quality assurance.
- Followed daily safety protocols to maintain workplace compliance.
- Maintained warehouse cleanliness by organizing, sweeping, and dusting.
Crew Member
Five Guys
Glendale, Arizona
10.2022 - 07.2024
- Memorized food and drink recipes for efficient order preparation.
- Coordinated with crew members to ensure timely completion of tasks and maintain smooth operations.
- Strictly adhered to sanitization protocols to ensure a safe environment.
- Adhered to department regulations for safe handling of food products, supporting a safe customer environment.
- Packaged and labeled orders accurately for customer satisfaction.
- Maintained organized work area, contributing to overall operational efficiency during shifts.
- Cross-trained in various store positions to enhance operational flexibility.
- Restocked shelves with merchandise during each shift to maintain availability.
Volunteer
Hearts 2 Help
Sun City, Arizona
03.2022 - 12.2022
- Collaborated with volunteers on diverse projects, strengthening team cohesion and outcomes.
- Coordinated creative projects and assignments that aligned with and advanced organizational goals.
- Worked independently to complete tasks efficiently, contributing to overall project success.
- Sorted and displayed incoming stock to ensure proper inventory management.
- Troubleshot technical issues, amplifying problem-solving aptitude.
- Operated and maintained cash registers, ensuring accurate transactions.
- Engaged customers through effective interpersonal skills to foster relationships.
- Maintained clean and safe work environment to uphold operational standards.
Education
High School Diploma -
Independence High School
Glendale03-2022
Skills
- Claims management
- Regulatory compliance
- Data quality assurance
- Documentation
- Customer relationship management
- Performance improvement
- Time management and adaptability
- Attention to detail and organizational skills
- Communication collaboration
Languages
English (Native)
Spanish (Beginner)
Timeline
Claims Associate
Statefarm Insurance
02.2025 - Current
Seasonal Fulfillment Associate
Amazon
07.2024 - 01.2025
Crew Member
Five Guys
10.2022 - 07.2024
Volunteer
Hearts 2 Help
03.2022 - 12.2022
High School Diploma -
Independence High School