Anika Story
San Diego,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
IB Pet
Chula Vista, CA
09.2020 - 03.2021
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Sales Associate
Ghirardelli Ice Cream and Chocolate Shop
San Diego, CA
01.2020 - 03.2020
- Greeted customers entering the store to ascertain what each customer wanted or needed; routinely answered customer questions regarding merchandise and pricing
- Ensure cleanliness and presentation of the stock room and sales floor
- Maintain adequate supply of all retail products and utensils for customers
- Worked with a diverse team and met adversity with professionalism
- Located on Gaslamp strip, high traffic.
Leader
Valley YMCA
San Diego, CA
06.2015 - 08.2019
- Learning and practicing leadership skills as a volunteer at the YMCA 5 consecutive summers
- Earning CPR certification and spending 8 hours relearning first aid every year
- Exercised responsibilities with patience and persuasion in a friendly manner when working with children aged 5-13.
- Successfully utilized communication abilities when engaging with parents, staff, and children.
Hostess/Busser
Italianissimo Trattoria
Chula Vista, CA
03.2018 - 07.2018
- Practicing conversational and customer service skills
- Working efficiently and calmly under pressure
- Learning how to manage conflicting priorities
- Food handling; learned how to make various beverages including coffee.
Volunteer
San Diego Refugee Tutoring
San Diego, CA
02.2018 - 04.2018
- Tutoring elementary school refugee students with basic subjects such as math, english, and history
- Conscious of language barrier and cultural differences
- Exhibiting patience and supporting their sometimes challenging assimilation.
Education
Graduated - Social Work - Liberal Studies
San Diego Mesa College
05.2021
Graduated -
Hilltop High School
05.2019
Enrolled - Psychology
California State San Marcos University
Skills
- Cheerful and friendly
- Great conversationalist
- Works in teams effectively
- Reliable and punctual
- Level-headed
- Works well under pressure
- Quick learner
- Dedicated
- Hard-working
- Well-versed in handling cash and working registers
- Excellent customer service skills
- Able to perform quick and simple mental calculations
- Inventory Control
- Product Sales
Languages
- Clear and fluent English
- Conversational Italian
- Comprehends basic Spanish
- Comprehends basic Slovenian
References
Available upon request
Timeline
Sales Associate
IB Pet
09.2020 - 03.2021
Sales Associate
Ghirardelli Ice Cream and Chocolate Shop
01.2020 - 03.2020
Hostess/Busser
Italianissimo Trattoria
03.2018 - 07.2018
Volunteer
San Diego Refugee Tutoring
02.2018 - 04.2018
Leader
Valley YMCA
06.2015 - 08.2019
Graduated - Social Work - Liberal Studies
San Diego Mesa College
Graduated -
Hilltop High School
Enrolled - Psychology
California State San Marcos University