Anika Vincent
Pearland,TX
Summary
Service-focused and dedicated Area Reservation Coordinator with top-notch abilities in customer relations and problem-solving. Maintains customer loyalty and supports smooth business operations by accurately handling hotel reservations. Brings proven expertise in multitasking and time management. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
4
4
years of professional experience
Work History
Assistant Operations Manager
Hyatt Regency Baytown- Houston
06.2023 - Current
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Increased customer satisfaction levels by addressing concerns promptly and implementing feedback-driven improvements.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
Reservations Coordinator
Grand Hyatt San Antonio
02.2023 - 06.2023
- Helped business fulfill every confirmed reservation by creating detailed and accurate entries
- Achieved performance levels for individual talk time, quality and sales percentages with expert call control
- Fielded telephone, email and web-chat inquiries for room reservations
- Achieved complete customer satisfaction by investigating and resolving reservation issues
- Communicated information clearly and accurately to customers desiring room reservations.
Front Desk Host
Grand Hyatt San Antonio
05.2022 - 02.2023
- Informed guests about payment requirements and secured accommodations with credit card
- Resolved guest complaints to maintain satisfaction with property service
- Managed reservations, check-in and check-out procedures within hotel system
- Recommended and directed guests toward amenities and attractions
- Greeted, registered and assigned rooms to guests of hotel.
Logics And Processing Cashier
Brinks
10.2021 - 01.2022
- Process, verify and reconcile inbound and outbound currency transactions
- Complete data entry for all currency transactions
- Prepare outbound currency orders and replenishments
- Count, verify and report currency inventory daily.
Cashier Manager
Rouses Market
11.2019 - 01.2020
- Accepted and processed customer payments in cash, credit cards, and checks, checking for validity
- Centered team members' attitudes on serving and delighting customers to capture and increase loyalty
- Acknowledge customer issues and resolved their problems quickly and efficiently
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encourage them to take advantage
- Used motivational strategies and proactive mentoring to inspire employees to continuously improve performance
- Managed daily workloads by organizing schedules and delegating tasks.
Education
High School Diploma -
West Jefferson High School
New Orleans, LA01.2011
Skills
- Call control
- Production leadership
- Record preparation
- Itinerary planning
- Task prioritization
- Time management
- Documentation
- Policy Enforcement
- Employee Supervision
- Performance Tracking
- New Employee Hiring
- Scheduling and Coordination
Timeline
Assistant Operations Manager
Hyatt Regency Baytown- Houston
06.2023 - Current
Reservations Coordinator
Grand Hyatt San Antonio
02.2023 - 06.2023
Front Desk Host
Grand Hyatt San Antonio
05.2022 - 02.2023
Logics And Processing Cashier
Brinks
10.2021 - 01.2022
Cashier Manager
Rouses Market
11.2019 - 01.2020
High School Diploma -
West Jefferson High School
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