Anika Wiklem
Camas,California
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Tilly's Clothing Store
Laguna Niguel, CA
05.2023 - 08.2023
- Assisted customers with finding the right product for their needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Stocked shelves with merchandise according to company standards.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Promoted special offers and discounts to encourage additional purchases.
Food Service Worker
Pumpkin City's Pumpkin Farm
Laguna Hills, California
09.2022 - 10.2022
- Operated cash register to process cash, check, and credit card transactions.
- Followed established cash handling procedures when collecting payment from customers.
- Ensured that all foods were prepared according to health department regulations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned kitchen areas, equipment and utensils.
- Assembled and served meals according to specific guest requirements.
- Washed, peeled and seeded fruits and vegetables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Followed recipes and customer requests to prepare meals.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2020
Skills
- Money Handling
- Display Setup
- Regulatory Compliance
- Customer Service
- Fitting Room Maintenance
- Customer Assistance
- Sales Expertise
- Retail Sales
- Cash Handling
- Teamwork
- Cash Register Operation
- Positive and Professional
Affiliations
- Dedicated student
- Enjoys sports
- Animal lover
- Cooking
Timeline
Retail Sales Associate
Tilly's Clothing Store
05.2023 - 08.2023
Food Service Worker
Pumpkin City's Pumpkin Farm
09.2022 - 10.2022
High School Diploma -
Laguna Hills High School