ANIKA WILEY

MEDICAL RECORDS

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient records systems by archiving, scanning and indexing important documents and files.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Reviewed charts and flagged incomplete or inaccurate information.
• Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.

CENTRAL SUPPLY

• Partnered with different programs to increase insurance provided supplies, to reduce facility expenses.
• Optimized storage and distribution procedures, resulting in improved organization and accessibility of supplies for residents and nursing.
• Maintained detailed records for accurate invoicing and inventory auditing purposes, ensuring financial accuracy.
• Contributed to facility-wide cost savings initiatives by identifying opportunities for bulk purchasing discounts or alternative product sourcing.

RESIDENT BILLING

• Managed the procurement process from purchase requisition to invoice payment, ensuring timely acquisition of necessary items while remaining within budget constraints.
• Executed billing tasks and recorded information in company databases.
• Collaboration with residents and POA regarding self provided supplies.

PAYROLL

• Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Verified timekeeping records and handled any discrepancies with employees.
• Verified payroll, vacation and sick time hours to support accounting processes.

STAFFING COORDINATOR

• Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
• Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
• Collaborated with manager to determine department's short and long-term hiring needs.
• Staffing facility following CMS guidelines and company budgetary guidelines.

UNIT SECRETARY

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Maintained rapport with physicians, nurses and other healthcare personnel.
• Orienting new admissions to facility

SENIOR LEAD CNA

• Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
• Maintained high standards of care by ensuring compliance with state and federal regulations.
• Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
• Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
• Collaborated with interdisciplinary teams to create comprehensive patient care plans that addressed individual needs.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.