Anika A. Schroeder
Prosser,WA
Summary
. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Principal Secretary
Prosser High School
01.2016 - Current
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained clean reception area to promote positive, professional environment for clients.
- Liaised between clients and vendors and maintained effective lines of communication. Jostens, Dorian, etc
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Found new sources for office supplies and closely monitored inventory
Surgical Coordinator
Empire Eye Physicians
01.2012 - 01.2014
- Scheduled patients cataracts and other specialty surgeries
- Faxed over medical clearance to appropriate Primary Care Physicians or Cardiologist
- Faxed and filed correspondence
- Confirmed patients surgery time with patients the day before
- Conducted appropriate optical test related to surgeries
- Traveled to Hayden/Wallace/Kellogg and scheduled cataract surgeries
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected co payments.
- Coordinated with facilities to set up surgeries Dr. Kontos and Dr. Sturbaum.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Receptionist/Eligibility
Empire Eye Physicians
01.2010 - 01.2012
- Confirmed insurance eligibility by calling insurance companies and websites
- Checked in/out patients
- Pulled and filed patients records
- Filed and faxed correspondence
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed and scheduled appointments, communicated with clients and updated client records.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Manager/Leadership Team
RE/MAX By The Gulf
01.2009 - 01.2010
- Proactive and efficient management support with a strong ability to work independently
- Experience in multi-tasking in a fast-paced work environment
- Versatile team-player with strong organization abilities and excellent communication and written skills
- Efficient and accurate administrative support including (but not limited to) time
- Management & scheduling, filing & organization, incoming and outgoing written
- Communication with regional offices on behalf of the Broker(s)/Owner(s)
- Excellent follow-up skills and ability to make decisions based on the goals of the Company
- Proactively relieve superiors of administrative activities
- Developed effective administrative and clerical procedures and practices
- Responsible for planning, managing, and directing budget for equipment, supplies and Contracts
- Assisted in recruitment and training of clerical and administrative personnel
- Participated in Office Quarterly Advances and provided input to office and team
- Objectives
- Quality control & processing of new listings, contracts and closing files
- Coordinated Office functions and socials
- Notary duties for all corporate/legal documents (i.e
- Escrow, title, deeds, documents etc
- Drafting and execution of employment contracts and Purchase & Sale Agreements
- Assisted in management of all corporate escrows including deposits, fees and closings
- Responsible for maintenance of computer database
- Established tracking methods
- Computer scanning/storage of all legal documents
- Ongoing ability and willingness to learn new and different computer applications for job efficiency and effective management support
Listing/Marketing Coordinator
RE/MAX By The Gulf
01.2008 - 01.2009
- Drafting and executing Listing agreements
- Prepared and submitted short sale packages
- Efficient and accurate administrative support time management & scheduling, filing &
- Organization, incoming and outgoing written communication,
- E-mail and phone messages support
- Proactively relieved superiors of administrative activities
- Computer scanning/storage of all legal documents
- Processed and quality control all team listings
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Closing Coordinator
RE/MAX By The GulF
01.2007 - 01.2008
- Notary duties for all corporate/legal documents (i.e
- Escrow, title, deeds, city
- Documents, etc.)
- Drafting and execution of Purchase and Sale Agreements and short sale packages
- Facilitate corporate and legal documents to title companies, as both buyer and seller
- Liaison between title companies, attorneys, HUD and/or developers, other agents,
- Buyers, & purchasers
- Assisted in management of all corporate escrows including deposits, fees and closings
- Computer scanning/storage of all legal documents
- Processed and control teams under contract and closing documents
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Estimated closing dates and scheduled meetings.
- Maintained checklists of required documentation and open issues affecting closings.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Handled 100 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Prepared closing statements and closings and detailing important property information.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Produced and submitted completed loan packages to title and escrow professionals.
Information Manager
UNITED STATES AIR FORCE
01.1997 - 01.2003
- Proactive and efficient management support with strong ability to work independently
- Versatile team-player with strong organization abilities and excellent communication
- And written skills
- Experience with volume and variety of time-sensitive documents
- Efficient and accurate administrative support including, time management,
- Scheduling, filing and organization, incoming and outgoing written communication, e-mail and phone message support
- Seeks way to relieve superiors of administrative activities
- Quality control squadrons performance reports for officers and enlisted
- Sewed on the Rank of E-4 6 months earlier due to winning Below the Zone
Education
High School Diploma -
St. Martin Senior High School
Ocean Springs MS05.1995
Skills
- Windows XP
- Microsoft Windows
- MS Word
- MS Excel
- Office 365
- MS Outlook
- One Drive
- Multi-Line Phone Systems
- Fax Machine
- Copiers
Certification
CPR Certified
Timeline
Principal Secretary
Prosser High School
01.2016 - Current
Surgical Coordinator
Empire Eye Physicians
01.2012 - 01.2014
Receptionist/Eligibility
Empire Eye Physicians
01.2010 - 01.2012
Office Manager/Leadership Team
RE/MAX By The Gulf
01.2009 - 01.2010
Listing/Marketing Coordinator
RE/MAX By The Gulf
01.2008 - 01.2009
Closing Coordinator
RE/MAX By The GulF
01.2007 - 01.2008
Information Manager
UNITED STATES AIR FORCE
01.1997 - 01.2003
High School Diploma -
St. Martin Senior High School
CPR Certified
Similar Profiles
Ericka RodriguezEricka Rodriguez
Certified Medical Assistant at Prosser Memorial HospitalCertified Medical Assistant at Prosser Memorial Hospital
Amanda House-TapuyAmanda House-Tapuy
French and Spanish Teacher at Sunnyside High SchoolFrench and Spanish Teacher at Sunnyside High School
TAMMY FEAKINTAMMY FEAKIN
Fiscal Specialist at Prosser School DistrictFiscal Specialist at Prosser School District