Anikaurys Pina
Revere,MA
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Swissport USA
Boston, MA
10.2023 - Current
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various companies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized both physical and digital files and updated reports to coordinate project materials.
Passenger Service Agent
Hawaiian Airlines
Boston, MA
01.2023 - Current
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival, departures and check in processes including support for passengers with special needs
- Make public address announcements as required
- Produce all required work-related documentation
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Other duties as assigned
Human Resources Specialist
Swissport USA
Boston, MA
06.2023 - 10.2023
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained human resources records by processing applications and resumes.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Established and generated various reports to verify HR compliance.
- Partnered with senior HR team to communicate company standards and policies.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
Passenger Service Agent
Scandinavian Airlines
Boston, MA
03.2023 - 07.2023
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Warehouse Team Member
Pime Now Llc / Amazon
Boston, MA
06.2020 - 04.2021
- Worked hard to learn required tasks quickly to maximize performance
- Upheld high standards of productivity and quality in operations
- Rotated through series of different stations based on team needs
- Packed and scanned completed orders for accurate shipment to final destinations
Customer Service Representative
Vimenca & Western Union
Santo Domingo, DR.
10.2015 - 10.2018
- Supported operational improvements and resolution of problems to deliver top-notch customer service
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Upheld strict quality control policies and procedures during customer interactions.
Education
English - English as a Second Language Education
Roxbury Community College
Boston, MA05.2023
Bachelor’s degree - Clinical Psychology
Universidad Autónoma De Santo Domingo
Dominican Republic 12.2022
Certificate program on “Skill-based human resources management” -
Infotep
Dominican Republic 09.2019
Certificate program on “Management and marketing for a change” -
Infotep
Dominican Republic 11.2018
Certificate program on “Management and human resources development” -
Infotep
Dominican Republic 04.2018
Certificate program on “Business management” -
Infotep
Dominican Republic 08.2017
Certificate program on “Management skills development” -
Infotep
Dominican Republic 03.2017
Certificate program on “Human resources management” -
Infotep
Dominican Republic 11.2016
Certificate on Modern Human Talent Management -
Infotep
Dominican Republic 10.2016
Skills
- Detail Oriented
- Problem-Solving
- Accounting Support
- Administrative Operations
- Workflow Optimization
- Office Administration
- Invoice Processing
- Expense Reporting
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Swissport USA
10.2023 - Current
Human Resources Specialist
Swissport USA
06.2023 - 10.2023
Passenger Service Agent
Scandinavian Airlines
03.2023 - 07.2023
Passenger Service Agent
Hawaiian Airlines
01.2023 - Current
Warehouse Team Member
Pime Now Llc / Amazon
06.2020 - 04.2021
Customer Service Representative
Vimenca & Western Union
10.2015 - 10.2018
English - English as a Second Language Education
Roxbury Community College
Bachelor’s degree - Clinical Psychology
Universidad Autónoma De Santo Domingo
Certificate program on “Skill-based human resources management” -
Infotep
Certificate program on “Management and marketing for a change” -
Infotep
Certificate program on “Management and human resources development” -
Infotep
Certificate program on “Business management” -
Infotep
Certificate program on “Management skills development” -
Infotep
Certificate program on “Human resources management” -
Infotep
Certificate on Modern Human Talent Management -
Infotep