Anil Antony
Doha
Summary
Seasoned banking professional with expertise in retail banking and a strong focus on customer
service, possessing 2 years' experience as an Operations Manager and 5 years' experience as a Teller.
Adept at providing excellent customer service while maintaining good relationship with the
customer resulted in increased cross selling opportunities and enhanced customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
CSB Bank
10.2020 - 09.2022
- Exceptional Customer Experience: Achieved a 98% customer satisfaction rate through prompt issue resolution, resulting in positive customer feedback and increased customer retention
- Efficient Account Management: Successfully opened over 1000+ new accounts, executed 2000+ account changes, and maintained balanced accounts, ensuring a 15% reduction in processing time and improved customer responsiveness
- Strategic Cross-Selling: Identified and capitalized on cross-selling opportunities, contributing to a 25% growth in revenue from additional banking products and services
- Regulatory Compliance Assurance: Ensured full compliance with banking regulations and policies, resulting in zero instances of non-compliance during audits and inspections
- Personalized Relationship Management: Cultivated strong customer relationships, resulting in increase in repeat business and 30% increase in referrals, showcasing an engaged and loyal customer base
- Efficient Transaction Processing: Processed over 500 financial transactions accurately and securely within tight deadlines, contributing to a 10% reduction in transaction processing time and ensuring a smooth banking experience for customers.
Bank Teller
CSB Bank
06.2015 - 09.2020
- Banking Services: Provided a comprehensive range of banking services, leading to a 20% increase in customer service satisfaction and resulting in improved customer loyalty
- Secure Cash Handling: Executed over 1000 cash transactions with 100% accuracy, maintaining a secure banking environment and ensuring zero discrepancies during audits
- Customer-Centric Approach: Provided exceptional customer service by promptly addressing inquiries, assisting with account needs, educating customers on banking products for informed decisions, cross-selling opportunities, and efficiently resolving concerns
- In-depth Product Knowledge: Developed extensive expertise in banking products, resulting in more informed customer decisions and increased product adoption.
Education
Master of Business Administration - undefined
Pondicherry University
Bachelor of Commerce - undefined
Mahatma Gandhi University
Skills
- Customer Service and Relationship Building
- Communication and Collaboration
- Training and Development
- Interpersonal Skill
- Leadership Skill
- Adaptability
- Digital Banking
- MS Word and MS Excel
Certification
- JAIIB Certification by Indian Institute of Banking and Finance
- KYC/AML Certification by CSB Bank
- Specified Person Certification by Insurance Regulatory and Development Authority of India
- CRM Certification by Great Learning
Timeline
Operations Manager
CSB Bank
10.2020 - 09.2022
Bank Teller
CSB Bank
06.2015 - 09.2020
Master of Business Administration - undefined
Pondicherry University
Bachelor of Commerce - undefined
Mahatma Gandhi University