Anil Kashyap
North East Delhi,New Delhi
Summary
Talented Specialist using extensive industry experience for improved company development. Exceeded performance and productivity targets through diligent analysis, planning and policy adaptation. Built strategic business networks for enhanced specialist support.
Overview
6
6
years of professional experience
Work History
Assistant Real Time Analyst
Everise India Pvt Ltd
08.2023 - 02.2025
- Constantly observe and analyze real-time data streams from various sources.
- Work closely with different teams and departments to share insights and coordinate responses to issues identified through real-time analysis.
- Conduct thorough examination and investigation of alerts to understand their causes and implications.
- Create notifications or alarms for unusual patterns or events detected in the data.
Mission Control Analyst (RTA) WFM
Teleperformance Gurugram Haryana
10.2022 - 07.2023
- Track system issues and assess the impact on operational performance
- Analysis forecasted data and compare it to actual data on a daily basis to identify any areas of concern
- Extensive familiarity with software applications including MS Excel, knowledge
- Creates short- and long-range analysis plans to meet business objectives
- Act as the primary technical point of contact with the client for Real-Time application services.
Senior Customer Executive
Teleperformance Gurugram Haryana
03.2021 - 10.2022
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
Senior Sales Executive
Teleperformance Gurugram Haryana
02.2019 - 02.2021
- Meets and exceeds sales objectives
- Manage sales strategy, execution, and results
- Liaise with and advise branch managers on sales opportunities
- Builds positive relationships with clients and employees.
Education
Bachelor of Arts (H) Political Science -
University of Delhi
New Delhi2019
Senior Secondary School (12th Grade), CBSE Board -
Government Sarvodaya Bal Vidyalaya From Delhi
North East Delhi2016
High School (10th Grade), CBSE Board -
Government Sarvodaya Bal Vidyalaya From Delhi
North East Delhi2014
Skills
- Excellent Analytical Skills and attention to detail
- Ability to exhibit professionalism
- Strong communication skills and ability to influence key decision makers
- Excellent knowledge in the use of applications such as Windows, Word, Excel
- Demonstrate effective Time Management skills
https://www.linkedin.com/in/anil-kashyap-mca
Custom Section
During my time working as a Senior Sales Executive and Senior Customer Executive, I had the opportunity to lead and mentor a team of associates. In this role, I was responsible for training new associates, managing workflow, and providing guidance to team members to ensure the success of the team. I also worked closely with management to develop and implement new strategies to improve customer service and sales performance. My leadership experience has helped me develop strong interpersonal and communication skills, as well as the ability to motivate and inspire others to achieve their goals.
Personal Information
Gender- Male
Date of birth-15/10/1998
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Assistant Real Time Analyst
Everise India Pvt Ltd
08.2023 - 02.2025
Mission Control Analyst (RTA) WFM
Teleperformance Gurugram Haryana
10.2022 - 07.2023
Senior Customer Executive
Teleperformance Gurugram Haryana
03.2021 - 10.2022
Senior Sales Executive
Teleperformance Gurugram Haryana
02.2019 - 02.2021
Bachelor of Arts (H) Political Science -
University of Delhi
Senior Secondary School (12th Grade), CBSE Board -
Government Sarvodaya Bal Vidyalaya From Delhi
High School (10th Grade), CBSE Board -
Government Sarvodaya Bal Vidyalaya From Delhi
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