Anil Kumar
Philadelphia,PA
Summary
Cloud Operations and Support Engineer with8+ years of experience in Azure and AWS environments, specializing in cloud infrastructure optimization, monitoring, incident management, and automation. Proven expertise in ensuring compliance, implementing security controls, and driving cost efficiency. Skilled in managing enterprise-level systems, delivering proactive troubleshooting, and collaborating across diverse teams to deliver seamless cloud operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Cloud Operations Engineer
United Airlines
02.2024 - Current
- Serve as the primary contact for all cloud operations-related issues, ensuring optimal performance of Azure and AWS environments
- Monitor and troubleshoot critical application workloads to maintain seamless operations
- Manage Major Incident Management (MIM) for priority1 incidents, coordinating resolution, root cause analysis (RCA), and documentation
- Implement automated remediation for recurring incidents, improving system reliability
- Maintain and update cloud alerts, ensuring proactive detection and resolution of issues
- Perform patch management for Azure Kubernetes Service (AKS) clusters and Kubernetes environments
- Drive cost optimization by identifying excessive resource expenditures and implementing billing tags
- Develop and maintain ITSM Knowledge Base documentation for operational consistency
Cloud Support Engineer
AHEAD
11.2021 - 01.2024
- Monitored and optimized Azure and AWS cloud infrastructure to ensure peak performance
- Handled security compliance tasks, resolving cloud security alerts and implementing organizational security controls
- Configured and managed connectivity via Azure ExpressRoute and AWS Direct Connect for enterprise environments
- Conducted file-level restorations and managed automated workflows for advanced sequences
- Identified and remediated resource inefficiencies, providing recommendations for cost-saving opportunities
- Supported after-hours operations to guarantee continuous service availability
- Authored and maintained standard operating procedures (SOPs) and agency hosting design documents
Middleware & Cloud Support Engineer
CITIBANK
01.2020 - 11.2021
- Monitored and maintained cloud-hosted enterprise applications, resolving performance issues and improving reliability
- Collaborated with security teams to implement agency-level cloud security controls
- Conducted root cause analysis (RCA) and post-incident reviews for high-priority incidents
- Supported patch management and certificate lifecycle for Kubernetes clusters
- Developed automated scripts for remediation tasks, increasing operational efficiency
- Managed cloud monitoring tools, ensuring timely escalation and resolution of alerts
Cloud Operations Engineer
Verizon
10.2016 - 12.2019
- Provided cloud support for large enterprise environments in Azure and AWS, ensuring smooth operation and compliance
- Created, modified, and optimized cloud alerts to proactively detect and resolve issues
- Assisted in the implementation of security and compliance requirements, including monitoring certificate renewals
- Worked with networking teams to optimize connectivity via ExpressRoute and Direct Connect
- Conducted monitoring, troubleshooting, and patch management tasks across multi-cluster environments
- Documented runbooks and procedural manuals for cloud support activities
Education
Master of Science - Computer Science
Harrisburg University of Science And College
Harrisburg, PA09-2017
Skills
- Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS)
- Tools: Azure Monitor, AWS CloudWatch, Azure Kubernetes Service (AKS)
- Scripting/Automation: Python, Bash, PowerShell
- Incident Management: Major Incident Management (MIM), Root Cause Analysis (RCA), Event Monitoring
- ITSM Tools: ServiceNow, Jira
- Networking: ExpressRoute, Direct Connect, VPNs
- Security: IAM, Security Alerts, Compliance Management
- Cost Management: Cost Monitoring, Billing Optimization, Tagging
- Certifications: AWS Certified SysOps Administrator, Microsoft Azure Administrator (Preferred)
- Network troubleshooting
- CI and CD pipelines
- Linux system administration
- Cloud infrastructure management
Key Strengths
- Proactive monitoring, troubleshooting, and incident management for cloud systems.
- Strong communication and collaboration skills, working with diverse teams and stakeholders.
- Expert in implementing security controls, patch management, and cloud compliance.
- Focused on cost optimization and resource efficiency across cloud platforms.
Certification
- AWS Certified SysOps Administrator (Preferred)
- Microsoft Azure Administrator (Preferred)
Timeline
Senior Cloud Operations Engineer
United Airlines
02.2024 - Current
Cloud Support Engineer
AHEAD
11.2021 - 01.2024
Middleware & Cloud Support Engineer
CITIBANK
01.2020 - 11.2021
Cloud Operations Engineer
Verizon
10.2016 - 12.2019
Master of Science - Computer Science
Harrisburg University of Science And College
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