Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Anil Noorestani

Chantilly,VA

Summary

11+ years of experience as an IT Support Specialist and System Support Analyst, with a Bachelor of Science in Business Administration and Management. Skilled in providing advanced technical support, network and system maintenance, and security compliance to C-Class executives and diverse users, seeking a position that promotes professional growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Tier 2 Support Specialist

Single Point Global
09.2021 - Current
  • Provide expert support for clients, specializing in SharePoint, CATO Networks, Cisco Duo, Cisco Meraki, Microsoft Azure, Active Directory, Microsoft 365, Teams Telephony, and VMware Support
  • Administer TCP/IP-based LANs and utilize Microsoft Intune for device management and FortiGate firewall oversight
  • Manage client issues through ConnectWise, addressing escalated, high-complexity cases
  • Collaborate with clients to resolve circuit outages and connectivity issues effectively
  • Work on escalated, high-complexity issues for clients, ensuring timely resolution and high client satisfaction
  • Engage in team meetings to determine solutions and implement ideas that increase productivity and minimize customer downtime.

System Support Analyst

Parasol Alliance
McLean, VA
10.2019 - 09.2021
  • Support and help maintain internal enterprise systems, including switches, servers, LAN, WAN, and phone systems
  • Manage Active Directory user accounts and objects
  • Manage users in Office 365
  • Provide Tier 1& 2 desktop and application support, including new user setups, line of business application support, and hosted application support
  • Repair and provide technical advice on the functionality of all computers and other hardware
  • Work with vendors to support organizational goals
  • Troubleshoot and coordinate problem resolution with vendors and coordinate system and application software updates
  • Maintain hardware inventory
  • Test install and documents requesting programming support
  • Image laptops with Windows 10 OS
  • Configure, maintain, and update images to laptops
  • Monitor, update, patch, troubleshoot, and optimize laptops and systems
  • Perform basic network troubleshooting and LAN issues
  • Perform IT onboarding for new employees
  • Move, set up, and/or install IT hardware for customers and staff
  • Participate in an on-call rotation.

IT Specialist

Beacon Roofing Supply
Herndon, VA
03.2017 - 02.2019
  • Removed malware and threats from systems, ensuring data security
  • Assisted end users via email, phone, live chat, and forums
  • Conducted product research for effective issue resolution and software/hardware installations
  • Provided on-call support for critical Office 365 issues for executive staff
  • Trained end-users in Office 365 features and applications
  • Managed support actions using Ivanti ticketing system.

Field Service Technician / Tier 1 Technical Support

H&T Computer Services Inc.
Fairfax, VA
06.2010 - 03.2017
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Conducted in-depth product and issue resolution research to address customer concerns
  • Installed NEW software, modified and repaired OLD hardware and resolved technical issues
  • Set up PC and Apple desktops and laptops and all types of mobile devices
  • Used Ivanti ticketing systems to manage and process support actions and requests
  • Provided on-call support for critical issues related to Office 365 for C-Class and Executives
  • Provided excellent customer service through communication and interpersonal skills
  • Provided Tier 1 IT support to non-technical internal user's personnel through desk side support services
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Trained end-users in use of Office 365 and its New features and Applications
  • Planned, implemented, and tested NEW software and hardware
  • Worked with Ivanti LANDesk software development team on reported errors and bugs on newly released Patches and assisted in deployment of release fixes
  • Patched software and installed new versions to eliminate security problems and protect data
  • Removed and replaced malfunctioning components to correct hardware problems (internal users

Education

Bachelor of Science in Business Administration and Management -

Strayer University
Manassas, VA
01.2009

Skills

  • SharePoint User Support
  • Cato Networks Expertise
  • Meraki Network Support
  • Microsoft Azure
  • Microsoft Intune Management
  • Office 365 support
  • Effective Team Communication
  • Technical Desktop Support
  • Active Directory
  • Networking
  • TCP/IP
  • LAN/WAN
  • FortiGate Firewall Management
  • VPNs
  • Network security
  • System Hardware Configurations
  • Software Installation
  • VMware Technical Support
  • Technical Troubleshooting
  • Technical Support Specialist
  • User Training/Support
  • Client Relations
  • Communication
  • Analytical Problem Solving

Certification

CompTIA A+, 03/2010 - Present

Additional Information

Experience working with senior-level executives and thriving in high-pressure situations. Proven ability to handle complex technical issues independently while maintaining professionalism and ensuring client satisfaction.

Timeline

Tier 2 Support Specialist

Single Point Global
09.2021 - Current

System Support Analyst

Parasol Alliance
10.2019 - 09.2021

IT Specialist

Beacon Roofing Supply
03.2017 - 02.2019

Field Service Technician / Tier 1 Technical Support

H&T Computer Services Inc.
06.2010 - 03.2017

Bachelor of Science in Business Administration and Management -

Strayer University

Similar Profiles

CREATE PROFILE
Anil Noorestani