ANIL VARGHESE
Ashland,MA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Engineer II
Commure
12.2018 - Current
- Use of Knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
- Ability to research problems independently and identify root cause of issues using problem-solving skills
- Aimed to provide highest level of customer service by remaining organized, punctual, and accurate
- Consistently and effectively communicating with management to make sure issues are escalated and resolved
- Effectively communicate product issues to the customer & Commure product management team enabling timely solutions while maintaining customer satisfaction
- Oversaw and executed new employee orientation activities
- Responded to complex inquiries and issues, using excellent judgment and decision-making skills
- Excellent written, and oral communication, listening, and telephone skills
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Managed over 15 support cases per day.
Head Cashier
The Home Depot
08.2015 - 12.2018
- Guarantee positive customer experiences and resolve all customer complaints
- Prevent store losses using awareness, attention to detail, and integrity
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Field Service Engineer- Intern
Pediatric Physician’s Organization At Children’s
Brookline, MA
03.2018 - 05.2018
- Provide technical support for EPIC software
- Troubleshoot and research issues and coding solutions for customer systems
- Research software problems and implement solutions
- Handle all aspects of customer software updates
- Managed over 3 cases per day
- Responded to technical concerns quickly and effectively devised solutions.
Production Engineer- Intern
Festo Controls Private Limited
08.2013 - 06.2015
- Assembled, tested, and performed troubleshooting of pneumatic valves and cylinders
- Reduced loss of materials from 70% to 0.5% by improving the knowledge of seven team members through enhanced training 1
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Health Information Technology
Benjamin Franklin Institute of Technology
05.2018
Diploma - Mechatronics Engineering
Gedee Festo Mechatronics Center
India08.2013
Skills
- Adaptability
- Ability to Multitask
- Attention to Detail
- Effective Time Management
- Exceptional Customer Service
- Technical Support/Issue Resolution/Troubleshooting/Root Cause Analysis
- SQL
- Microsoft Office
- JIRA Systems
- Technical Expertise
- Ticket Management
- Short and Long-Term Planning
- System Performance Assessments
- Support End-Users
Accomplishments
- Supervised team of 7 staff members.
- Documented and resolved HL7 message rejections which led to reduce the rejections from 92% to less than 10%.
Certification
MTA: Database Fundamentals
Certified Automation Engineer (SMEC Automation)
Additional Information
- AWARDS AND CREDENTIALS , Employee of the Quarter Best Cashier Award Received: Dec. 2015, Nov.2016, Dec.2016, and Jan. 2017
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Hindi
Elementary
Timeline
Technical Support Engineer II
Commure
12.2018 - Current
Field Service Engineer- Intern
Pediatric Physician’s Organization At Children’s
03.2018 - 05.2018
Head Cashier
The Home Depot
08.2015 - 12.2018
Production Engineer- Intern
Festo Controls Private Limited
08.2013 - 06.2015
Bachelor of Science - Health Information Technology
Benjamin Franklin Institute of Technology
Diploma - Mechatronics Engineering
Gedee Festo Mechatronics Center