ANILA DHIMITRI
McKinney,TX
Summary
Committed and hardworking Food Service Manager with many years of experience in Corporate and Hotel food service. Well-rounded leader with talent for customer service, and motivating employees. Problem solver with quick and effective solutions to wide array of issues.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
FLIK Hospitality
01.2025 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Supervised catering services both on-site locations as well as off-site engagements.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores
- Developed waste-control policies to maintain profitable operations.
- Managed budgets, forecasting sales, controlling costs, labor and achieving profitability targets.
Catering Manager
FLIK Hospitality
02.2023 - 01.2025
- Customized catering packages to meet specific client needs, ensuring high levels of customer satisfaction.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
Catering Manager
Bon Appetit Management At Twitter
11.2021 - 03.2022
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Hired, trained , and set schedules for permanent and temporary staff members.
Operations Manager
Sodexo USA
12.2018 - 08.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency by at least 10%.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership.
- Reviewed reports and identified procedure or process changes required to improve performance and productivity.
Supervisor of Operations
Bon Appetit Management At LinkedIn
03.2016 - 12.2018
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Bar Manager
Blue Lagoon Hotel
05.2015 - 10.2015
Education
Bachelor of Arts For Teaching - Teaching English As A Second Language (ESL)
Fan. S. Noli
Korce Skills
- Waste Reduction
- Event Planning Proficiency
- Performance Improvement
- Guest Relations
- Supply Ordering and Management
- Menu Development
- Payroll Administration
- Cost control
- Health and safety regulations
- Labor management
- Nutrition awareness
- Food and beverage operations
Timeline
Food and Beverage Manager
FLIK Hospitality
01.2025 - Current
Catering Manager
FLIK Hospitality
02.2023 - 01.2025
Catering Manager
Bon Appetit Management At Twitter
11.2021 - 03.2022
Operations Manager
Sodexo USA
12.2018 - 08.2020
Supervisor of Operations
Bon Appetit Management At LinkedIn
03.2016 - 12.2018
Bar Manager
Blue Lagoon Hotel
05.2015 - 10.2015
Bachelor of Arts For Teaching - Teaching English As A Second Language (ESL)
Fan. S. Noli