Anila Vuthaj

• Achieved and maintained excellent level of customer service and satisfaction, individually and collectively within the branch.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Completed all daily and monthly branch operations and reports in adherence with bank policy and procedures. Performed and completed all cash devices audits such as Vault,ATM,teller cash drawers,coin machine etc..Maintained and completed monetary items( cashier check,cards)audits. Updated and maintained Combos and keys logs as per policy.
• Established team priorities, maintained schedules and monitored performance.
• Demonstrated strong leadership in day-to-day operations, including training and coaching new and existing branch employees.
• Ensured 100% compliance with all internal policies and procedures, as well as with external guidelines, regulations, and industry best practices.
• Deepened relationships with bank customers by delivering best-in-class customer service and sales support.
• Assisted customers with respective needs while maintaining a strong knowledge of bank products and services, selling to customers, and building profiles of customers to refer to financial advisors and business bankers, as necessary.
• Consistently exceeded individual and branch customer experience targets, as well as core metrics for quarterly sales goals.
• Executed new account openings, maintenance, and account review, as well as completing other cash devices audits, including surprise cash counts.
• Maximized customer service in front-line support role managing customer transactions, deposits, withdrawals,wires and payments, to meet and exceed sales and services goals.

• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Ensured 100% compliance with all internal policies and procedures, as well as with external guidelines, regulations, and industry best practices.
• Consistently exceeded individual and branch customer experience targets, as well as core metrics for monthly sales goals.
• Demonstrated strong leadership in day-to-day operations, including training and coaching employees to consistently pass individual and branch audits with scores of 90% or greater.
• Managed the branch in the absence of the Branch Manager, mentoring and training 20+ new hires, leading staff meetings, and obtaining a 96% for the branch’s annual audit review.
• Executed new account openings, maintenance, and account review, as well as completing cash devices audits, including surprise cash counts.

Lead Teller

• Maximized customer service in front-line support role managing customer transactions, deposits, withdrawals, and payments, to exceed Key Performance Indicators (KPI) and scorecard metrics.
• Provided supervisory oversight to teller staff, ensuring compliance with policies and procedures for order shipments, ATM, balancing cash dispensers, and coin machines.
• Strengthened relationships by quickly building a rapport with customers, followed by referring customers to platform staff and private bankers as necessary.

• Processed transaction payments in cash, credit, and checks.
• Ensured proper adherence to security procedures for cash acceptance.
• Audited and balanced Cash registers.
• Assisted floor associates with daily transactions, including managing and handling cash supplies for team members