Anila Rose Khokhar

• Achieve volume, gross margin, and profitability targets for both fuel and non-fuel activities.
• Develop sales growth strategies for retail outlets, including allied facilities, keeping in view the long-term objectives to retain and attract the maximum number of customers, while also focusing on cost reduction initiatives and acknowledging budgetary constraints.
• Ascertain adherence to policies and procedures for operating COCO retail outlets, with special focus on standards and profitability.
• Counsel the dealer network on retail outlet management, including all operational matters such as stock management, merchandising, recordkeeping, customer handling, preventing staff attrition, and maintaining company-provided assets.
• Ensure timely renewal of all agreements with dealers, third-party contractors, and resolve potential issues in a timely manner.
• Established relationships with key decision makers in target accounts to increase sales opportunities.
• Prepared presentations outlining advantages of company's products and services compared to competitors' offerings.
• Collaborated with the marketing team to develop promotional materials and campaigns tailored to local markets.
• Created weekly activity plans that detailed tasks required to achieve desired results.
• Negotiated lease renewal contracts with retailers.
• Developed and implemented successful sales strategies for assigned territory.
• Identified prospective customers through research using various methods, such as cold calling and networking.
• Gathered market intelligence data from customers regarding their needs, preferences, and buying patterns.
• Managed inventory levels by placing orders when required.
• Resolved retail station maintenance complaints quickly and efficiently, while maintaining positive relations with the retailer.
• Monitored competitor activities within the territory to identify potential threats or opportunities.
• Generated reports on sales performance in the territory and identified areas for improvement.
• Maintained up-to-date knowledge of competitive pricing, products, services, and industry trends.
• Scheduled regular visits to retail station with HSE and Maintenance teams in order to build safety awareness at the retail station.
• Prepared detailed sales reports to present to senior management.
• Identified and resolved issues affecting sales performance in the territory.
• Devised territory sales plans to exceed revenue and market penetration goals.
• Coordinated with logistics/operations team to ensure timely delivery of products to retail stations.

• To exceed in top service audit score, 75%, and make strategies to improve top service score.
• Develop understanding with retailers for the importance of services, standards, and hiring a professional dedicated team, and changing the mindset.
• Encourage the Dealers to employ female staff at retail station and provide equal opportunity & competition.
• Coordinate CEO visits to the Retail Network (Planning/Execution)
• Provide regular trainings to retailers/site managers/forecourt staff (Bonjour, Oil Change, TQAC, Total Wash / Wash) on network standards & customer 5 promises.
• Organize in-house training sessions (Train the Trainers) in respective region on monthly basis and to share training feedback with Retail Sales Team.
• Assess the training needs of staff, design plans, and provide training to have complete knowledge of retail operation and standards.
• Maintain the database of each site staff in the region for trainings and impart training to new hiring.
• Update/develop training modules, methodologies & support in preparing/updating ROM & Training Modules (HSEQ, Shop Management, Customer Service, Personal Hygiene, House Keeping, Fuel Product Knowledge and Tank Lorry Decantation & any other as required).
• Special focus of training on allied facilities and Culture Change.
• Forecasting of Standard Material (uniform, safety shoes, name badges, wipers, caps etc.) And ensuring timely order placement and smooth execution within defined timeline, and delivery at the retail station.
• Oversee retail network of Number sites (Region / Area) & ensure that sites in jurisdiction are compliant with company guidelines and protocols & staff are trained and same standards prevails across the Network.
• To ensure execution of network standards at retail sites as defined in ROM and in company processes.
• Establish a strong professional relationship with the dealers and discuss with them the training needs of their staff. Also, propose incentives and remuneration packages.
• Participate regularly in sales meetings to discuss and identify specific training needs and improvement areas, and share the progress of the training plan.
• Accelerate the distribution of training modules to all Retail Network.
• Ensure timely submission of Scope of work, PR, PO, and payment of Vendors.
• One visit at the vendor's place in a quarter and regular meetings to ensure work is performed in an efficient manner, to build relationships, and to ensure the quality of the product.

• Performed budgeting duties including forecasting expenditures and preparing financial reports.
• Maintained an accurate database of company documents, such as leasing contracts, invoices, and vendor agreements.
• Served as a liaison between the organization's leadership team and other departments when needed.
• Directly supporting the Human Resources & Administration Manager on Corporate affairs related to HR & Administration to achieve the most effective utilization of Human Capital and company resources.
• Handling international reporting related to The Company's headcount.
• Responsible for all internal and external security of Head Office, Regional Offices, and Supply facilities.
• Handling all expatriate security and protocols, both internal and within the Group, on behalf of TOTAL Group.
• Organized special events such as corporate conferences or workshops by coordinating logistics requirements.
• Supervised daily operations of the administrative team to ensure timely completion of tasks.
• Implemented cost-saving strategies across all departments that resulted in significant savings over time.
• Developed effective filing systems to store confidential documents securely.
• Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
• Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
• Prepared detailed spreadsheets of weekly and monthly expenses.
• Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.

• Conducted recruitment processes including job postings, interviewing, background checks, and onboarding new hires.
• Organized team-building activities for staff members in order to foster morale among employees.
• Conducted exit interviews with departing employees to identify areas where improvements can be made.
• Analyzed data to determine potential areas of improvement in the organization's HR practices.
• Established and maintained positive relationships with business leaders across all departments.
• Reviewed resumes of applicants before forwarding them onto hiring managers for consideration.
• Facilitated communication between employees at different levels within the organization.
• Provided guidance on policies and procedures related to employment laws and regulations.
• Collaborated with other departments to ensure that operational objectives were met in a timely manner.
• Coordinated with payroll department to ensure accurate processing of salaries and benefits payments.
• Developed and implemented human resources strategies to support organizational goals.
• Evaluated job descriptions for accuracy and relevance to current roles within the organization.
• Maintained personnel records such as hiring documents, leaves of absence forms.
• Implemented strategies to promote diversity initiatives in the workplace.
• Participated in career fairs or other events aimed at promoting job opportunities at the company.
• Created training programs for new employees to help them become familiar with company culture and expectations.
• Prepared or maintained employment records using human resources management system software.
• Analyzed employment-related data and prepared reports.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Scheduled or conducted new employee orientations.
• Interviewed job applicants to obtain information on work history, education or job skills.
• Hired employees and processed hiring-related paperwork.

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• Attended weekly meetings with executive staff members; recorded meeting minutes accurately.
• Provided administrative support to the Managing Director, including scheduling meetings, preparing agendas and taking minutes.
• Organized and managed travel arrangements for the Managing Director, including flights, hotels and transportation.
• Maintained calendar of appointments, meetings, events and deadlines for the Managing Director.
• Managed filing system for documents related to projects handled by executive staff members.
• Served as liaison between executive staff members and other departments and divisions within the organization.
• Created presentations and reports for the Managing Director with accurate data entry and formatting.
• Supported project teams during planning stages through providing relevant research material.
• Assisted in preparation of documents related to projects assigned by the Managing Director.
• Maintained confidentiality regarding sensitive information related to managing director's operations.
• Developed relationships with other departments within the organization in order to ensure smooth flow of communication between departments.
• Supervised day-to-day operations at office premises ensuring compliance with safety regulations.
• Prepared expense reports for the Managing Director according to company policy.
• Coordinated all incoming correspondence from internal and external contacts on behalf of the Managing Director.
• Monitored emails sent to the Managing Director's inbox; flagged urgent messages as needed.
• Facilitated communication between team members located in different geographical locations.
• Compiled monthly progress reports summarizing activities undertaken by executive staff members.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Coordinated meeting and work schedules for staff teams and executives.
• Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
• Took detailed notes in meetings and disseminated information afterward.
• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.