ANILEM C. RAMIREZ
Homestead,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining transactions at INSTITUTO CUBANO DE RADIO Y TELEVISION. Expertise in basic accounting and mixology, complemented by a strong ability to foster positive relationships and resolve complex issues efficiently. Achieved notable improvements in operational efficiency and elevated customer service standards.
Overview
20
20
years of professional experience
Work History
Bartender
BAR CHURRERIA AVENIDA ESPAÑA
MADRID, MADRID
11.2019 - 09.2024
- Checked identification of guests to verify age requirements for alcohol purchase.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Completed regular bar inventories and daily requisition sheets.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Telephone Interviewer
ASU FIELDWORK ESPAÑA
MADRID, MADRID
08.2018 - 10.2019
- Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Assisted individuals in filling out applications or questionnaires.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Accounting Assistant
INSTITUTO CUBANO DE RADIO Y TELEVISION
HAVANA, HAVANA
04.2012 - 01.2018
- Assisted with payroll processing by entering employee hours into the system.
- Streamlined transactions using automation systems to process payments and invoices.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Received and recorded cash, checks and transfers.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Assisted in the preparation of monthly financial statements and reports.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Reconciled expenses and financial records.
CASHIER AND STOCK CLERK
Supermarket LA EPOCA
HAVANA, HAVANA
12.2006 - 03.2012
- Counted and balanced cashier drawers.
- Balanced daily receipts against total sales according to company procedures.
- Processed customer payments by cash, check, credit cards and gift cards accurately.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Identified and quickly handled spill clean-up.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Followed proper food handling techniques when stocking produce, deli items, dairy products.
Informatics Specialist
EDUCATIONAL CHANNEL
HAVANA, HAVANA
06.2004 - 11.2006
- Performed regular system backups to protect against data loss due to system failure or other unexpected events.
- Resolved complex problems related to network connectivity issues between servers and clients.
- Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.
- Configured and maintained hardware and software systems to ensure optimal performance and security of information technology assets.
- Analyzed computer and information technologies to determine applicability to nursing practice, education, administration and research.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
Education
High School Diploma -
ESBU JOSE MARTI
HAVANA05-2000
Skills
- Basic accounting
- Bar restocking
- Health codes compliance
- Safe service compliance
- Mixology
- Engaging personality
Languages
Spanish
Professional
English
Limited
Timeline
Bartender
BAR CHURRERIA AVENIDA ESPAÑA
11.2019 - 09.2024
Telephone Interviewer
ASU FIELDWORK ESPAÑA
08.2018 - 10.2019
Accounting Assistant
INSTITUTO CUBANO DE RADIO Y TELEVISION
04.2012 - 01.2018
CASHIER AND STOCK CLERK
Supermarket LA EPOCA
12.2006 - 03.2012
Informatics Specialist
EDUCATIONAL CHANNEL
06.2004 - 11.2006
High School Diploma -
ESBU JOSE MARTI
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