ANILKUMAR H.P
Bengaluru,Karnataka
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
operation Associate
Accenture
- 07.2022
- Working as a L1 Support Engineer, troubleshooting Windows & Mac systems.
- Supporting cloud platforms Supporting Client visits in Innovation Hub.
- Troubleshooting O365, Windows 10, VPN. Issues, RDP, Citrix, VM horizon other VDI apps Basics of Azure Iaas Administrator
- Installed system updates to address vulnerabilities and reduce security issues.
- Enabling IT needs for project movements such as VLAN enablement and disablement
- knowledge on SCCM configuration.
- Maintaining a virus free site by Installing and Configuring Symantec/defender in all the Clients.
- Installation, maintaining and Administration of servers Managed the overall administration of Windows System applications.
- TCP/IP configuration by using DHCP and Static.
- Providing Remote assistance by using remote desktop connections.
- Bulk re-imaging with WDS server.
- Experience in collaborating with Network and Security teams to provide quick resolution.
technical support Engineer
Accenture, Artech infosystem Pvt ltd
03.2020 - 06.2004
- Enabling IT needs for project movements such as VLAN enablement and disablement
- Knowledge on SCCM configuration
- Maintaining a virus free site by Installing and Configuring Symantec/defender in all the Clients
- Installation, maintaining and Administration of servers Managed the overall administration of Windows System applications
- TCP/IP configuration by using DHCP and Static
- Providing Remote assistance by using remote desktop connections
- Managing user’s accounts, user rights, file/folder permission and system policies
- Bulk re-imaging with WDS server
- Experience in collaborating with Network and Security teams to provide quick resolution
- Knowledge transfer to new joiners
- Providing Rapid laptop support to the end users
- Provide network monitoring report accordingly from Trace TCP
- Excellent knowledge on encrypting and decrypting an HDD using Point sec tool and bit locker tool
- And troubleshooting related issues.
technical support Engineer
Next Education India Pvt Ltd
04.2018 - 04.2019
- Addressing user tickets regarding hardware, software and networking
- Walking customers through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
ITMS and Cloud Computing certified intern -
Indian Institute of Hardware Technology (IIHT)
03.2017
Bachelor of Engineering - Electronic And Communication Engineering
Vijaya Vittala Institute of Technology
Bengaluru06.2016
12th -
JSS PU College
Mysuru04.2012
10th -
St Mary’s High School
H D Kote04.2010
Skills
- DHCP, ADDS, DNS, Introduction and Implementation over windows 2012 R2 server, Azure
- Networking:
- Knowledge on basic configuration of LAN Switches and Routers
- Configuring IP Addressing, Sub-netting
- Windows Servers:
- Configuring and managing of DNS, DHCP, ADDS, WDS
- Installing, Configuring and Administration of Windows 2012R2 Server
- Virtualization:
- Configuring and deploying virtual platforms on VMware Esxi, Citrix and Hyper-v
- Cloud:
- Basic knowledge on Cloud computing AWS, Azure
Certification
AZURE 900 Certified.
Microsoft- 900 Certified.
Interests
Reading books, Debate, cooking.
Languages
Timeline
technical support Engineer
Accenture, Artech infosystem Pvt ltd
03.2020 - 06.2004
technical support Engineer
Next Education India Pvt Ltd
04.2018 - 04.2019
operation Associate
Accenture
- 07.2022
ITMS and Cloud Computing certified intern -
Indian Institute of Hardware Technology (IIHT)
Bachelor of Engineering - Electronic And Communication Engineering
Vijaya Vittala Institute of Technology
12th -
JSS PU College
10th -
St Mary’s High School