ANIL KUMAR PASWAN
Doha
Summary
As a seasoned Project Manager boasting 15 years of expertise in Facility Management and Soft Services operations, I bring a wealth of experience and a track record of success to the table. My exceptional communication skills are matched by a demonstrated capacity to oversee daily operations with precision, ensuring full compliance with local regulations. I am recognized for my sharp decision-making abilities and comprehensive skill set. My focus is unwavering, particularly when it comes to contract negotiation and driving process improvement. Leveraging my deep understanding of industry trends, I am adept at identifying and capitalizing on new growth opportunities, steering businesses toward expansion and prosperity.
Overview
15
15
years of professional experience
Work History
Project Manager
Assiyana Facility Management
Lagoona Mall,Darwish Holding
01.2024 - Current
- Spearheaded the development and execution of comprehensive housekeeping protocols for residential and commercial properties, enhancing productivity and efficiency.
- Managed project outcomes using targeted KPIs to monitor and drive performance excellence.
- Guaranteed client satisfaction by ensuring cleaning services met stringent quality standards.
- Develop and implement housekeeping standards and procedures across all residential and commercial properties, reviewing opportunities for improved productivity and greater efficiencies.
- Manage project performance with appropriate KPIs.
- Ensure the cleaning services are performed according to client satisfaction.
- Develop and Manage PPM (Planned preventative Maintenance and CM maintenance according to CAFM Computer Aided Facility Management).
- Ensure 'On time' services scheduled and handling of complaints, within time frame.
- Performing cleaning and store audits by using Audit system (Safety Culture).
- Develop Trainings sessions and demonstration for the staff in weekly basis.
- Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any noncompliance is resolved in a professional manner with clear plans and ensuing steps visible to all, including the service providers.
- Monitor Housekeeping staff to deliver cleaning services safely and by specific task instructions presented by the client.
- Prepare Duty roster, monthly supplies weekly and monthly reports, etc.
- Make sure housekeeping staff deliver cleaning services safely and by specific task instructions as presented by their supervisor.
- In-depth knowledge of cleaning procedures, equipment, and products used in the industry.
- Able to work independently with minimal supervision while maintaining high productivity levels.
- Analyze all competition businesses and plan all schedules for spring cleaning and pest control and perform a regular audit on same and ensure compliance to all loss and found procedures.
- Monitor Housekeeping staff delivering cleaning services safely and by specific task instructions presented by the client.
- Monitored and evaluate the performance of the service providers for providing quality services in Client assets.
- Ensure the SLAs and KPIs are achieved.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed project status updates to stakeholders and executive management.
- Reported regularly to managers on project budget, progress, and technical problems.
Assistant Project Manager
Assiyana Facility Management
Doha Festival City,Al Futtaim
01.2018 - 12.2023
- Spearheading Soft Services Projects at Assiyana Facility Management for Doha Festival City Mall, ensuring top-tier service delivery through continuous process optimization.
- Regularly re-visit the ongoing process and make changes wherever deemed necessary to ensure highest quality of service is rendered.
- Perform other department duties related to his / her position as directed by the Head of Department.
- Manage a team of housekeeping staff, including hiring, training, scheduling, and performance management to ensure impeccable cleanliness and all areas of the properties are maintained to the highest standards.
- Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.
- Stay updated on industry trends and best practices in residential housekeeping adhering to environmental policies.
- Review findings on the reports, propose corrective measures in compliance with health rules and safety standards.
- Develop rules and regulations and maintain records to ensure waste management schemes are implemented effectively and legal requirements are upheld.
- Direct special assignments concerned with occupational health hazards, including health emergencies and special investigations.
- Actively participate in contract preparation for all Hygiene related contracts, including, but not limited to, preparation of scope of work, tender documents, sending out purchase enquiry.
- Measure project performance to identify areas for improvement.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Generated weekly and monthly status reports for helpful progress tracking.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Operation Senior Supervisor
Qatar Science & Technology Park, Qatar Foundation
Qatar
01.2013 - 12.2017
- Make the proper documentation regarding in-site custodial formulate concerns formulate the actual work allocation and tentative cleaning schedule cleaning checklist.
- Prepare Duty roster, monthly supplies weekly and monthly reports, etc.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Maximized personal competency through continuous professional development.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Monitored workflow to improve employee time management and increase productivity.
Operation Supervisor
United Development Company
The Pearl Qatar
12.2008 - 12.2012
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Negotiated with distributors to find quality products and best prices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Analyzed department metrics and performance and reported findings to management.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Intermediate Education with Commerce -
Softech collage
Secondary School Education - undefined
Bastipur Mavi Secondary School
Skills
- Collaboration
- Delegation Critical Thinking
- Decision-Making Skills
- Adaptability Problem-Solving Skills
- Organizational Skills
- Cost Management
- Risk Management
- Project Budgeting and Project Planning
- Qatar Driving License Holder (Automatic)
- BICSc LTP Certificate Holder
- Cost Control
- Project Planning
- Project Management
- Procedure Development
- Document Management
- Schedule Management
- Resource Allocation
- Contract Development
- Business Analysis
- Customer relations specialist
- Performance Improvements
Languages
English
Hindi
Basic Arabic
Nepali
Personal Information
- Passport Number: PA2029657
- Date of Birth: 10/27/86
- Driving License: 28652421144
- Marital Status: Married
References
Upon Available
Timeline
Project Manager
Assiyana Facility Management
01.2024 - Current
Assistant Project Manager
Assiyana Facility Management
01.2018 - 12.2023
Operation Senior Supervisor
Qatar Science & Technology Park, Qatar Foundation
01.2013 - 12.2017
Operation Supervisor
United Development Company
12.2008 - 12.2012
Intermediate Education with Commerce -
Softech collage
Secondary School Education - undefined
Bastipur Mavi Secondary School