ANIL KUMAR PASWAN
Doha
Summary
As a seasoned Project Manager boasting 15 years of expertise in Facility Management and Soft Services operations, I bring a wealth of experience and a track record of success to the table. My exceptional communication skills are matched by a demonstrated capacity to oversee daily operations with precision, ensuring full compliance with local regulations. I am recognized for my sharp decision-making abilities and comprehensive skill set. My focus is unwavering, particularly when it comes to contract negotiation and driving process improvement. Leveraging my deep understanding of industry trends, I am adept at identifying and capitalizing on new growth opportunities, steering businesses toward expansion and prosperity.
Overview
15
15
years of professional experience
Work History
Project Manager
Assiyana Facility Management
01.2024 - Current
- Spearheaded the development and execution of comprehensive housekeeping protocols for residential and commercial properties, enhancing productivity and efficiency.
- Managed project outcomes using targeted KPIs to monitor and drive performance excellence.
- Guaranteed client satisfaction by ensuring cleaning services met stringent quality standards.
- Develop and implement housekeeping standards and procedures across all residential and commercial properties, reviewing opportunities for improved productivity and greater efficiencies.
- Manage project performance with appropriate KPIs.
- Ensure the cleaning services are performed according to client satisfaction.
- Develop and Manage PPM (Planned preventative Maintenance and CM maintenance according to CAFM Computer Aided Facility Management).
- Ensure 'On time' services scheduled and handling of complaints, within time frame.
- Performing cleaning and store audits by using Audit system (Safety Culture).
- Develop Trainings sessions and demonstration for the staff in weekly basis.
- Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any noncompliance is resolved in a professional manner with clear plans and ensuing steps visible to all, including the service providers.
- Monitor Housekeeping staff to deliver cleaning services safely and by specific task instructions presented by the client.
- Prepare Duty roster, monthly supplies weekly and monthly reports, etc.
- Make sure housekeeping staff deliver cleaning services safely and by specific task instructions as presented by their supervisor.
- In-depth knowledge of cleaning procedures, equipment, and products used in the industry.
- Able to work independently with minimal supervision while maintaining high productivity levels.
- Analyze all competition businesses and plan all schedules for spring cleaning and pest control and perform a regular audit on same and ensure compliance to all loss and found procedures.
- Monitor Housekeeping staff delivering cleaning services safely and by specific task instructions presented by the client.
- Monitored and evaluate the performance of the service providers for providing quality services in Client assets.
- Ensure the SLAs and KPIs are achieved.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed project status updates to stakeholders and executive management.
- Reported regularly to managers on project budget, progress, and technical problems.
Assistant Project Manager
Assiyana Facility Management
01.2018 - 12.2023
- Spearheading Soft Services Projects at Assiyana Facility Management for Doha Festival City Mall, ensuring top-tier service delivery through continuous process optimization.
- Regularly re-visit the ongoing process and make changes wherever deemed necessary to ensure highest quality of service is rendered.
- Perform other department duties related to his / her position as directed by the Head of Department.
- Manage a team of housekeeping staff, including hiring, training, scheduling, and performance management to ensure impeccable cleanliness and all areas of the properties are maintained to the highest standards.
- Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.
- Stay updated on industry trends and best practices in residential housekeeping adhering to environmental policies.
- Review findings on the reports, propose corrective measures in compliance with health rules and safety standards.
- Develop rules and regulations and maintain records to ensure waste management schemes are implemented effectively and legal requirements are upheld.
- Direct special assignments concerned with occupational health hazards, including health emergencies and special investigations.
- Actively participate in contract preparation for all Hygiene related contracts, including, but not limited to, preparation of scope of work, tender documents, sending out purchase enquiry.
- Measure project performance to identify areas for improvement.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Generated weekly and monthly status reports for helpful progress tracking.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Operation Senior Supervisor
Qatar Science & Technology Park, Qatar Foundation
01.2013 - 12.2017
- Make the proper documentation regarding in-site custodial formulate concerns formulate the actual work allocation and tentative cleaning schedule cleaning checklist.
- Prepare Duty roster, monthly supplies weekly and monthly reports, etc.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Maximized personal competency through continuous professional development.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Monitored workflow to improve employee time management and increase productivity.
Operation Supervisor
United Development Company
12.2008 - 12.2012
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Negotiated with distributors to find quality products and best prices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Analyzed department metrics and performance and reported findings to management.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Intermediate Education with Commerce -
Softech collage
Secondary School Education - undefined
Bastipur Mavi Secondary School
Skills
- Collaboration
- Delegation Critical Thinking
- Decision-Making Skills
- Adaptability Problem-Solving Skills
- Organizational Skills
- Cost Management
- Risk Management
- Project Budgeting and Project Planning
- Qatar Driving License Holder (Automatic)
- BICSc LTP Certificate Holder
- Cost Control
- Project Planning
- Project Management
- Procedure Development
- Document Management
- Schedule Management
- Resource Allocation
- Contract Development
- Business Analysis
- Customer relations specialist
- Performance Improvements
Languages
English
Hindi
Basic Arabic
Nepali
Personal Information
- Passport Number: PA2029657
- Date of Birth: 10/27/86
- Driving License: 28652421144
- Marital Status: Married
References
Upon Available
Timeline
Project Manager
Assiyana Facility Management
01.2024 - Current
Assistant Project Manager
Assiyana Facility Management
01.2018 - 12.2023
Operation Senior Supervisor
Qatar Science & Technology Park, Qatar Foundation
01.2013 - 12.2017
Operation Supervisor
United Development Company
12.2008 - 12.2012
Intermediate Education with Commerce -
Softech collage
Secondary School Education - undefined
Bastipur Mavi Secondary School
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