Anilsey Rios
The Bronx,NY
Summary
Dynamic and detail-oriented professional with extensive experience at Montefiore Medical Center, excelling in HIPAA compliance and customer service. Proven track record in enhancing workflow efficiency and patient satisfaction through effective appointment scheduling and meticulous data entry.
Experienced with comprehensive clerical duties and administrative support. Utilizes organizational skills to maintain smooth office operations and ensure accurate record-keeping. Knowledge of team collaboration and task prioritization to achieve seamless workflow and productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Clerk
Montefiore School Health
10.2021 - Current
- Oversee daily clerical operations, ensuring accuracy and efficiency in document management.
- Streamline appointment scheduling processes, enhancing workflow, and reducing patient wait times.
- Manage patient records using electronic health record systems, maintaining confidentiality, and compliance.
- Monitor inventory levels of office supplies, ensuring timely replenishment to support operations.
- Place supply orders, and restock office items.
- Provide quality clerical support through data entry, document management, and email correspondence.
- Answer and manage incoming and outgoing calls.
Senior Clerk
Montefiore Medical Center Laboratory
11.2019 - 10.2021
- Maintained strict adherence to HIPAA regulations regarding patient confidentiality when dealing with sensitive patient information.
- Entered patient and specimen information into the Laboratory Information System.
- Filed and maintained lab records.
- Answered phones and greeted visitors.
- Ordered specific tests from manual requisitions in the Laboratory Information System.
- Coordinated with clinics to ensure that patient needs are met.
Pharmacy Specialist
Montefiore Medical Center
05.2004 - 11.2019
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Assisted pharmacists in preparing compounded medications according to established guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
High School Diploma -
Herbert H. Lehman
The Bronx, NYSkills
- HIPAA compliance
- Data entry
- Pharmacy ethics
- Appointment scheduling
- Customer service
- Prescription filling
- Compounding medications
- Patient interaction
- Supply ordering
- Phone etiquette
- Problem-solving skills
- Insurance billing
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Senior Clerk
Montefiore School Health
10.2021 - Current
Senior Clerk
Montefiore Medical Center Laboratory
11.2019 - 10.2021
Pharmacy Specialist
Montefiore Medical Center
05.2004 - 11.2019
High School Diploma -
Herbert H. Lehman