Capable of performing well in busy, fast-paced settings. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Recruited and hired new employees based on company needs and culture.
Trained employees in proper operational procedures and shared company policies and regulations.
Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Inspected equipment and work stations to comply with established standards and regulations.
Performed site evaluations, customer surveys and team audits.
Assistant Store Manager
Cathy Jean Shoes
San Diego, CA
12.2012 - 07.2016
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Processed credit and debit card payments and returned proper change for cash purchases.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Store Manager
Payless ShoeSource
San Diego, CA
01.2010 - 12.2012
Strengthened work flow productivity by hiring, managing and developing top talent.
Planned special promotions or discounts based on market trends.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Evaluated store performance and incorporated feedback to implement improvement plans.
Education
High School Diploma -
Poway High School
Poway, CA
Associate of Arts - Bioinformatics
San Diego City College
San Diego, CA
Bachelor of Science - Computer Science
University Of California - San Diego
La Jolla, CA
Skills
AR/AP
Equipment testing and calibration
Safety management
Advanced MS Office Suite knowledge/IManage proficiency