Rosalinda Perez
Arlington,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Animal Control Officer
City Of Irving
Irving, Texas
03.2018 - 11.2021
- Unloaded and impounded animals received from animal control and public.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Responded to high volume daily calls to enforce animal control regulations.
- Attended to calls reporting of wild animal bites.
- Investigated and gathered information regarding animal-related complaints.
- Captured domestic and wild animals.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Supplied animals with food, water and personal care.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
Animal Control Officer/ Field Canvasser
Los Angeles County
Los Angeles, CA
03.2010 - 12.2017
- Enforced spay/neuter laws along with animal registration
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Restrained animals safely during exams and procedures.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Followed specific food and water schedules for different animal species.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Maintained quota to company standards and provided training to new officers
- Dispatched officers to priority calls
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize daily calls.
Medical Scheduler
FCI Terminal Island
San Pedro, CA
02.2008 - 01.2010
- Received and routed laboratory results to correct clinical staff members.
- Accurately completed insurance and Medicaid billing and documentation for patient visits.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Managed financial documentations such as expense reports and invoices.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Scheduled CO's for outpatient visits with inmates
Education
Medical Billing - Medical Insurance Billing/ Coding
American Career College
Los Angeles, CACriminal Justice
Rio Hondo College
Whittier, CASkills
- Investigative report preparation
- Truck driving ability
- Teambuilding
- Excellent Communication
- Customer Service
- MS Office
- Leadership
- Written Communication
- Attention to Detail
- Teamwork and Collaboration
- Data Entry
Certification
- ACO - Certified Animal Control Officer
- Certified National Animal Cruelty Investigation, University of Missouri
- Report Writing Training, City of Irving Police Department
- Euthanasia Training, Texas Department of State Health Services
Additional Information
Bilingual speaker, Spanish and English.
50+ WPM
Timeline
Animal Control Officer
City Of Irving
03.2018 - 11.2021
Animal Control Officer/ Field Canvasser
Los Angeles County
03.2010 - 12.2017
Medical Scheduler
FCI Terminal Island
02.2008 - 01.2010
Medical Billing - Medical Insurance Billing/ Coding
American Career College
Criminal Justice
Rio Hondo College
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