Dedicated customer care representative with expertise in problem resolution, technical troubleshooting, and CRM software. Committed to enhancing customer satisfaction and streamlining processes.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Best Buy Health
01.2021 - 09.2024
Resolved customer inquiries for account registration and tech support for emergency response devices
Assisted customers in navigating health products and services, ensuring optimal satisfaction.
Collaborated with cross-functional teams to streamline service processes and enhance customer experience.
Utilized CRM systems to accurately track customer interactions and update account information.
Tax Preparer
Jackson Hewitt
12.2018 - 04.2020
Prepared individual and business tax returns ensuring compliance with federal and state regulations.
Conducted thorough reviews of client financial documents for accuracy and completeness.
Assisted clients in understanding tax liabilities and maximizing deductions.
Utilized tax software to streamline preparation processes and enhance efficiency.
Insurance Customer Service Representative
TennCare
10.2018 - 01.2020
Managed customer inquiries regarding insurance coverage and claims processes.
Provided accurate information to clients about policy options and benefits.
Resolved client issues efficiently, ensuring high satisfaction levels.
Assisted in processing insurance applications and renewals for timely approvals.
Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Reservation Agent
Camis
04.2016 - 08.2018
Utilized multiple screens and software applications to reserve and track bookings for cabins, vacation homes and campsites at State parks.
Cross trained on multiple reservation software systems to accommodate customers for Michigan and Maryland State Parks.
Resolved customer complaints promptly, enhancing overall service quality.
Provided training support to new agents on system usage and best practices.
Managed bookings, processed payments, and resolved billing discrepancies