Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aniqua Nichols

Sterling Heights

Summary

Dedicated customer care representative with expertise in problem resolution, technical troubleshooting, and CRM software. Committed to enhancing customer satisfaction and streamlining processes.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Best Buy Health
01.2021 - 09.2024
  • Resolved customer inquiries for account registration and tech support for emergency response devices
  • Assisted customers in navigating health products and services, ensuring optimal satisfaction.
  • Collaborated with cross-functional teams to streamline service processes and enhance customer experience.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Tax Preparer

Jackson Hewitt
12.2018 - 04.2020
  • Prepared individual and business tax returns ensuring compliance with federal and state regulations.
  • Conducted thorough reviews of client financial documents for accuracy and completeness.
  • Assisted clients in understanding tax liabilities and maximizing deductions.
  • Utilized tax software to streamline preparation processes and enhance efficiency.

Insurance Customer Service Representative

TennCare
10.2018 - 01.2020
  • Managed customer inquiries regarding insurance coverage and claims processes.
  • Provided accurate information to clients about policy options and benefits.
  • Resolved client issues efficiently, ensuring high satisfaction levels.
  • Assisted in processing insurance applications and renewals for timely approvals.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.

Reservation Agent

Camis
04.2016 - 08.2018
  • Utilized multiple screens and software applications to reserve and track bookings for cabins, vacation homes and campsites at State parks.
  • Cross trained on multiple reservation software systems to accommodate customers for Michigan and Maryland State Parks.
  • Resolved customer complaints promptly, enhancing overall service quality.
  • Provided training support to new agents on system usage and best practices.
  • Managed bookings, processed payments, and resolved billing discrepancies

Education

No Degree - Marketing

Eastern Michigan University
Ypsilanti, MI
05-2028

Skills

  • Customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Payment processing
  • Order processing
  • CRM software
  • Technical troubleshooting
  • Issue escalation

Timeline

Customer Care Representative

Best Buy Health
01.2021 - 09.2024

Tax Preparer

Jackson Hewitt
12.2018 - 04.2020

Insurance Customer Service Representative

TennCare
10.2018 - 01.2020

Reservation Agent

Camis
04.2016 - 08.2018

No Degree - Marketing

Eastern Michigan University