Anique Hunter
Phoenix
Summary
Motivated professional skillful in planning resident social activities, monitoring work of staff and maintaining accurate, confidential records. Organized and resident-focused professional with expertise in crisis intervention and coordinating facility operations. CPR and first aid certified paired with outstanding leadership and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Youth Group Home Manger
Golden state
Mesa
07.2018 - 09.2020
- Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Ensured that all necessary safety protocols were followed while providing care in the home environment.
Billing Specialist
CVS
Phoenix
01.2017 - 10.2017
Pharmacy Technician
CVS Health
Chandler
02.2016 - 06.2016
- Verifying/ re-verifying benefits
- Translating and entering new or refill prescriptions into the pharmacy information system
- Communicating & collecting copay amounts
- Obtaining authorizations/ reauthorizations
- Identifying, resolving/deferring orders that have accounts receivable or clinical problems
Patient Relations Coordinator
Valley Hospital
Phoenix
09.2013 - 12.2014
- Making a positive first impression with patients both by phone and in person
- Providing correct information or directing the call to the appropriate team member or department while maintaining a high level of professionalism
- Ensured patients' relations are maintained and patients' claims and complaints are resolved fairly and effectively
- Inform patients the company's payment policy
- Assist patients in completing new patient health history forms
- Contact insurance companies to verify coverage
- Maintain HIPAA compliance through patient confidentiality
Customer Service Representative
LifeLock
Tempe
10.2011 - 03.2013
- Assisted in mediation calls to merchants and financial institutions
- Resolving ID Theft and fraud related issues/ provided additional resources
- Update members accounts
- Educated members on ID theft prevention
- Resolved corporate account debts, issued invoices, and maintained delinquent account records
- Notified clients of outstanding debts, enhancing payment compliance and reducing overdue accounts
- Utilized analytical skills to streamline billing processes, improving efficiency and accuracy
- Managed corporate accounts, resolving debts and maintaining meticulous records
- Streamlined invoicing processes, enhancing efficiency and reducing outstanding balances
- Analyse delinquent accounts, implementing strategic approaches to debt resolution
- Developed data-driven insights to optimise billing procedures and improve cash flow
- Drove significant reductions in outstanding debts through proactive client communication and tailored payment plans
- Consistently met or exceeded collection targets
- Ensured accuracy in invoice issuance and account management, Decrease errors and disputes, Maintain comprehensive records, facilitate smooth audits and financial reporting
- Partnered with internal teams to streamline billing processes and enhance customer satisfaction
- Fostered positive relationships with clients, promoting timely payments
- Optimised billing processes, reducing outstanding debts and enhancing cash flow
- Developed data-driven strategies for efficient account management and debt resolution
Affidavits Processor
American Traffic Solutions
Scottsdale
09.2009 - 10.2011
- Evaluate the Affidavit paperwork received from the violator, Police Department or Rental Car agency to determine the proper course of action
- Effectively maintained communications received from Liaison, CSR's, Mail Room and Supervisor
- Complete tracking forms on Excel
Customer Service Representative
American Traffic Solutions
Scottsdale
05.2008 - 09.2009
- Providing effective customer service
- Inform callers of account status/options
- Administrative duties including payment and mail processing
- Fast and efficient data entry
- Resolving conflict and minimizing confusion
Scheduler/ Office Assistant
Magellan Health Care
Phoenix
02.2007 - 05.2008
- Create and maintain schedules on excel
- Providing staff coverage for 120 employees
- Maintain provider relations
- Maintain relation with staffing agencies
- Assisting with office duties
- Assisting with switchboard coverage
- Patients Admits
- Creating/Auditing charts
- Verifying insurance/client information
Front Desk Agent
Millennium Resort/Hotel
Scottsdale
12.2005 - 02.2007
- Checking guest into hotel
- Providing effective customer service
- Maintaining a bank
- Quickly and effectively solve customer challenges
- Maintain comment cards, constantly seeking new ways to improve customer service
Education
High School -
Sequoia High School
Mesa, AZ01.2003
Some College (No Degree) -
ASU
Tempe, AZSkills
- Customer Service
- Account Maintenance
- Problem-solving
- Troubleshooting
- Sales
- Staff Support
- Microsoft Office
- Microsoft Excel
- Word Perfect
- Microsoft Word
- Billing
- Debt Resolution
- Invoicing
- Pharmacy
- HIPAA Compliance
- Data Entry
- Scheduling
- Medication management
- Individual service plans
- Safety protocols
- Crisis intervention
- Behavioral management
Additional Information - Process Authorizations
Authorized to work in the US for any employer
Timeline
Youth Group Home Manger
Golden state
07.2018 - 09.2020
Billing Specialist
CVS
01.2017 - 10.2017
Pharmacy Technician
CVS Health
02.2016 - 06.2016
Patient Relations Coordinator
Valley Hospital
09.2013 - 12.2014
Customer Service Representative
LifeLock
10.2011 - 03.2013
Affidavits Processor
American Traffic Solutions
09.2009 - 10.2011
Customer Service Representative
American Traffic Solutions
05.2008 - 09.2009
Scheduler/ Office Assistant
Magellan Health Care
02.2007 - 05.2008
Front Desk Agent
Millennium Resort/Hotel
12.2005 - 02.2007
High School -
Sequoia High School
Some College (No Degree) -
ASU