Anique Hunter
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Direct Support (BHT)
Child and Family Support Services
06.2025 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- while building life skills in real time thorough interaction.
BILLING SPECIALIST
CVS
01.2017 - 10.2017
- Resolved corporate account debts, issued invoices, and maintained delinquent account records.
- Notified clients of outstanding debts, enhancing payment compliance and reducing overdue accounts.
- Utilized analytical skills to streamline billing processes, improving efficiency and accuracy.
- Managed corporate accounts, resolving debts and maintaining meticulous records. Streamlined invoicing processes, enhancing efficiency and reducing outstanding balances.
- Analyse delinquent accounts, implementing strategic approaches to debt resolution. Developed data-driven insights to optimize billing procedures and improve cash flow.
- Drove significant reductions in outstanding debts through proactive client communication and tailored payment plans. Consistently met or exceeded collection targets.
- Ensured accuracy in invoice issuance and account management, Decrease errors and disputes,Maintain comprehensive records, facilitate smooth audits and financial reporting.
- Partnered with internal teams to streamline billing processes and enhance customer satisfaction. Fostered positive relationships with clients, promoting timely payments.
- Optimised billing processes, reducing outstanding debts and enhancing cash flow. Developed data-driven strategies for efficient account management and debt resolution.
PHARMACY TECHNICIAN
CVS Health
02.2016 - 06.2016
- Verifying/ re-verifying benefits
- Translating and entering new or refill prescriptions into the pharmacy information system
- Communicating & collecting copay amounts
- Obtaining authorizations/ reauthorizations
- Identifying, resolving/deferring orders that have accounts receivable or clinical problems
PATIENT RELATIONS COORDINATOR
Valley Hospital
09.2013 - 12.2014
- Making a positive first impression with patients both by phone and in person
- Providing correct information or directing the call to the appropriate team member or department while maintaining a high level of professionalism
- Ensured patients' relations are maintained and patients' claims and complaints are resolved fairly and effectively
- Inform patients the company's payment policy
- Assist patients in completing new patient health history forms
- Contact insurance companies to verify coverage
- Maintain HIPAA compliance through patient confidentiality
CUSTOMER SERVICE REPRESENTATIVE
LifeLock
10.2011 - 03.2013
- Assisted in mediation calls to merchants and financial institutions
- Resolving ID Theft and fraud related issues/ provided additional resources
- Update members accounts
- Educated members on ID theft prevention
AFFIDAVITS PROCESSOR
American traffic solutions
09.2009 - 10.2011
- Evaluate the Affidavit paperwork received from the violator, Police Department or Rental Car agency to determine the proper course of action
- Effectively maintained communications received from Liaison, CSR's, Mail Room and Supervisor
- Complete tracking forms on Excel
CUSTOMER SERVICE REPRESENTATIVE
American traffic solutions
05.2008 - 09.2009
- Providing effective customer service
- Inform callers of account status/options
- Administrative duties including payment and mail processing
- Fast and efficient data entry
- Resolving conflict and minimizing confusion
SCHEDULER/ OFFICE ASSISTANT
Magellan Health Care
02.2007 - 05.2008
- Create and maintain schedules on excel
- Providing staff coverage for 120 employees
- Maintain provider relations
- Maintain relation with staffing agencies
- Assisting with office duties
- Assisting with switchboard coverage
- Patients Admits
- Creating/Auditing charts
- Verifying insurance/client information
FRONT DESK AGENT
Millennium Resort/Hotel
12.2005 - 02.2007
- Checking guest into hotel
- Providing effective customer service
- Maintaining a bank
- Quickly and effectively solve customer challenges.
- Maintain comment cards, constantly seeking new ways to improve customer service.
Education
High School -
Sequoia High School
Mesa, AZ01.2003
Skills
- Teamwork and collaboration
- Problem-solving
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- HIPAA Compliance
- Time management
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking
COURSES
- PHARMACY TECHNICIAN
- CVS Health
- Feb 2016 - Jun 2016
ADDITIONAL INFORMATION
- PROCESS AUTHORIZATIONS
- Authorized to work in the US for any employer
Timeline
Direct Support (BHT)
Child and Family Support Services
06.2025 - Current
BILLING SPECIALIST
CVS
01.2017 - 10.2017
PHARMACY TECHNICIAN
CVS Health
02.2016 - 06.2016
PATIENT RELATIONS COORDINATOR
Valley Hospital
09.2013 - 12.2014
CUSTOMER SERVICE REPRESENTATIVE
LifeLock
10.2011 - 03.2013
AFFIDAVITS PROCESSOR
American traffic solutions
09.2009 - 10.2011
CUSTOMER SERVICE REPRESENTATIVE
American traffic solutions
05.2008 - 09.2009
SCHEDULER/ OFFICE ASSISTANT
Magellan Health Care
02.2007 - 05.2008
FRONT DESK AGENT
Millennium Resort/Hotel
12.2005 - 02.2007
High School -
Sequoia High School
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