Anirudh Sivakumar
Madison,WI
Summary
Knowledgeable Technician with a developed skillset in Sales. Proven success in building lasting client relationships and expanding market reach, as well as upselling high ticket packages to current and new clients. Demonstrates excellent communication and negotiation skills to drive sales and foster teamwork. Known for collaboration and adaptability, ensuring seamless teamwork and alignment with business goals. Possesses persuasive communication skills and proactive approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Audi Service Technician/Advisor
Audi Madison
04.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected customer vehicles to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features-thereby upselling more expensive repairs
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Consistently customer-facing. Performed road tests with customers while listening to any concerns they may have with their vehicle, and effectively communicating the diagnostic procedures needed to pinpoint potential causes of failure, be it software or hardware related.
Honda Service Technician/Advisor
Honda Madison
02.2019 - 04.2022
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
Retail Sales Associate
Rogans Shoes
01.2018 - 02.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Education
High School Diploma -
Sun Prairie High School
Sun Prairie, WI06-2018
Skills
- Attention to Detail
- Customer Relationship Building
- Upselling and Cross Selling
- Problem-Solver
- Punctual and Reliable
- Flexible and Adaptable
- Hunger to Learn and Succeed
- Coachable and Willing to Receive Constructive Criticism
- Disciplined
Certification
- Audi Certified Technician
Timeline
Audi Service Technician/Advisor
Audi Madison
04.2022 - Current
Honda Service Technician/Advisor
Honda Madison
02.2019 - 04.2022
Retail Sales Associate
Rogans Shoes
01.2018 - 02.2019
High School Diploma -
Sun Prairie High School
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