Anisa Abdalnour
Lilburn,GA
Summary
Productive Data Entry Operator with 15 years of experience in administration and customer service combined with communication strengths and good observational skills. Handles day-to-day activities with attention to detail, excellent organizational skills, and task prioritization skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant Volunteer
The Dawah Project/Islam Channel
London
10.2012 - 12.2012
- Provided administrative support: data entry input, fundraising and collecting donations by phone, filing, stuffing envelopes for mailings, and copying
- Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records
- Distributed invoices, updated accounts, and entered new information into customer relationship management system
- Completed accurate and timely updates to databases and spreadsheets
- Greeted visitors, responded to general questions, and directed callers to proper location
- Managed incoming and outgoing mail, packages, and faxes
- Organized and updated file systems, keeping records easily retrievable.
Administrator
Al-Furqaan Foundation
Lombard, United States
03.2008 - 09.2008
- Supervised daily activities and operations including the schedules of department managers and staff
- Planned and implemented office systems, layouts, and equipment procurement
- Designed office policies by establishing written standards and procedures and all relative human resource work
- Revamped staffing, procurement, and budgeting processes to better scale with changing demands
- Created reports and correspondence and established contracts, curriculum, and paperwork for Foundation's
- Islamic school
- Improved information management with enhanced data entry and tracking processes
- Managed administrative operations
- Enhanced collaborative efforts with improved handling of communications and related files
- Wrote and enforced company policies across different operational areas
- Supported efficient business operations by preparing and processing documentation
- Developed successful project goals and strategies in collaboration with team members
- Protected organization in event of emergencies with well-planned crisis management strategies
- Applied active directory knowledge to assist users, create accounts, and manage access control
- Evaluated and trained new employees
- Scheduled meetings and catering as needed
- Distributed free Qur'an as requested by email.
Administrative Support Associate
Zakat Foundation of America
06.2006 - 08.2006
- Organized and updated file systems, keeping records easily retrievable
- Managed incoming and outgoing mail, packages, and faxes
- Promoted productivity by handling schedules and correspondence
- Located needed information for different topics by conducting physical or digital searches
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Answered incoming calls and took messages
- Verified mailing addresses of clients and prospective donors and updated database
- Created portfolios for orphans
- Data entry and typing tasks
- Responsible for research work for local schools
- Assembled supply packages for local students,
- Assisted with convention by coordinating with manager and designing advertising poster.
Computer Operator
NCO Financial Systems
Greenwood Village
05.1999 - 11.2002
- Verified phone numbers and address of individual and corporate companies for purpose of debt collection
- Entered data and made appropriate changes as needed,
- Managed system database and prepared monthly status report
- Prepared hourly and daily sales spreadsheets and quotas
- Monitored daily system jobs and maintained operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments
- Resolved user problems by answering questions and requests
- Monitored and maintained fax machine and software
- Kept main computer equipment and peripheral devices clean and properly maintained
- Guided users with basic support issues to resolve logging in, printing, and scanning problems
- Helped users remotely by telephone, email and chat
- Maintained efficient use with continuous oversight, monitoring and scheduling of equipment
- Documented shift data to keep track of computer operating time, malfunctions, and corrective actions
- Entered commands into computer terminal to operate peripheral equipment
- Responded to incoming telephone calls, email, and voice mail inquiries,
- Maintained supply inventory by checking stock to determine inventory level
- Contributed to team effort by accomplishing related results as needed.
Administrative Assistant
Colorado Department of Education
Denver
02.1996 - 02.1997
- Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records
- Maintained scheduling and event calendars and assisted with the coordination of parties and events for staff
- Ordered and maintained inventory of supplies and assisted in the care and maintenance of equipment
- Provided data entry, processed invoices for payment, and maintained inventory of supplies
- Prepared meeting documentation
- Anticipated and prepared materials needed for conferences and meetings
- Secured reservations at restaurants, clubs, and other venues for client meetings
- Stored office supplies and maintained optimal inventory
- Managed incoming and outgoing mail, packages, and faxes
- Coordinated logistics for successful conferences, meetings, and special events
- Promoted productivity by handling schedules and correspondence.
Education
Certificate - Administration and Computer Technology
Barnes Business College
1987
No Degree - Medical Terminology
Community College of Denver
Denver, CONo Degree - Political Science and Religious Studies
University of Colorado At Denver
Skills
- Data Input and Compilation
- Entry Recording
- Error Verification
- Document Management and Storage
- Database Organization
- Clerical Support
Timeline
Administrative Assistant Volunteer
The Dawah Project/Islam Channel
10.2012 - 12.2012
Administrator
Al-Furqaan Foundation
03.2008 - 09.2008
Administrative Support Associate
Zakat Foundation of America
06.2006 - 08.2006
Computer Operator
NCO Financial Systems
05.1999 - 11.2002
Administrative Assistant
Colorado Department of Education
02.1996 - 02.1997
Certificate - Administration and Computer Technology
Barnes Business College
No Degree - Medical Terminology
Community College of Denver
No Degree - Political Science and Religious Studies
University of Colorado At Denver
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