Anisa Begredj
High Wycombe,Buckinghamshire
Summary
A dedicated professional with a strong focus on customer service and sales expertise. Demonstrates exceptional multitasking capability and resilience under pressure, ensuring efficient tills operation and adherence to restaurant etiquette. Proficient in tea and coffee brewing, with a target-driven mindset that consistently meets sales goals. Committed to delivering outstanding customer experiences and seeking opportunities to further develop career and skills.
Overview
3
3
years of professional experience
Work History
Team Member
Cha Cha Cha Restaurant & Tapas Bar
Beaconsfield, Buckinghamshire
02.2025 - Current
- Demonstrated proficiency in operating espresso machines with precision and care.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Managed table settings for enhanced dining experience.
- Ensured smooth restaurant operations by coordinating with other team members effectively.
- Responded to customer queries with professionalism, ensuring satisfaction.
Catering & Banqueting/ Receptionist
The Compleat Angler
12.2024 - 01.2025
- Greeted and assisted hotel visitors daily, ensuring a positive first impression and delivering exceptional customer service.
- Assisted in preparing and setting up banquet halls and event spaces for various functions, ensuring all equipment and furnishings were in place.
- Answered and directed incoming calls, emails, and inquiries, ensuring prompt and efficient responses.
- Managed guest inquiries, taking note of special requests or dietary requirements to ensure proper accommodations were made.
- Cleaned and reset dining areas between courses, ensuring the venue maintained a professional and welcoming atmosphere.
- Ensured compliance with food safety and health regulations, including safe food handling, storage, and sanitation practices.
- Used office software (e.g Microsoft Office, Excel) to update records, maintain databases and generate reports.
- Coordinated with other departments to fulfil guest requests and resolve issues.
Flooring Consultant
The Floor Room
High Wycombe
06.2024 - 08.2024
- Handling incoming and outgoing calls
- Using different platforms to book surveyors, collect payments and follow up on any sales
- Ensuring all samples are organized by type and colour
- Let myself known of the different types of flooring we sold and details about them to ensure I could assist the customers to the best of my ability
- Keeping full confidentiality when taking and holding the customers' personal information
- Having good attention to detail to ensure all the customers' information is recorded correctly
Stock Flow/Building Customer Advisor
B&Q
High Wycombe
04.2023 - 02.2024
- Successfully handling customers' inquiries and complaints
- Organized all stock into different departments of the store to increase the comfort of my coworkers
- Familiarized myself with the products and areas of the store to ensure I could help customers efficiently and advise them correctly
- Worked with stock flow team to ensure stock was placed out efficiently
- Trained as a banksman (ensuring the safety of myself, delivery driver, forklift driver and anyone around)
Recruitment Consultant
IZ Connect
03.2023 - 08.2023
- Company Overview: Remote
- Used a variety of social media platforms to source and engage passive candidates
- Collaborated with hiring managers to develop job descriptions that accurately reflect the requirements of the role
- Negotiated and secured job offers for candidates at competitive salaries
- Developed an onboarding process that improved the new hire experience
- Created bonds with candidates and clients to ensure they feel comfortable and to build trust
- Remote
Waitress & Back of House
Karak Chaii
High Wycombe
02.2022 - 02.2023
- Trained in front and back of house
- Handling difficult situations with customers and within the restaurant
- Working at a swift pace
- Providing excellent customer service throughout their whole experience
- Facing challenges such as busy hours and varieties of customer requests
- Multi-tasking in rush hours
- Completing all tasks in given timing
- Handling the till from charging customers to cashing up at closing time
- Ensuring I am following all health and safety precautions
- Ensuring all products are regularly restocked
Education
Certificate of Higher Education - Business Management
Buckinghamshire New University
10.2024 -
A-Levels - Politics, Finance, Criminology
Bourne End Academy
09.2022 - 07.2024
GCSE -
Cressex Community School
11.2019 - 06.2022
Skills
- Multitasking capability
- Resilient under pressure
- Customer focus
- Tills operation
- Restaurant etiquette familiarity
- Tea and coffee brewing
- Target-Driven mindset
- Sales expertise
Affiliations
- Taekwondo
- Exploring cultures
- Travelling
References
References available upon request.
Timeline
Team Member
Cha Cha Cha Restaurant & Tapas Bar
02.2025 - Current
Catering & Banqueting/ Receptionist
The Compleat Angler
12.2024 - 01.2025
Certificate of Higher Education - Business Management
Buckinghamshire New University
10.2024 -
Flooring Consultant
The Floor Room
06.2024 - 08.2024
Stock Flow/Building Customer Advisor
B&Q
04.2023 - 02.2024
Recruitment Consultant
IZ Connect
03.2023 - 08.2023
A-Levels - Politics, Finance, Criminology
Bourne End Academy
09.2022 - 07.2024
Waitress & Back of House
Karak Chaii
02.2022 - 02.2023
GCSE -
Cressex Community School
11.2019 - 06.2022
Similar Profiles
RIPON MOJUMDERRIPON MOJUMDER
Bar Manager at CHA CHA Latin BarBar Manager at CHA CHA Latin Bar
Oscar Fernandez UriasOscar Fernandez Urias
Food and Beverage Manager at Cha Cha Cha Cuban CafeFood and Beverage Manager at Cha Cha Cha Cuban Cafe
Jay LeonJay Leon
Bartender at LA Cha Cha ChaBartender at LA Cha Cha Cha