Anisa Faciane Watts
Cordova,TN
Summary
I am interested in obtaining a position that will allow me exercise the skills that I have in: Supplu Chain, Logistics and Management. Moreover, I am trained in research and reference for needed data and missing information while giving excellent customer service. Authorized to work in the US for any employer.
Overview
25
25
years of professional experience
Work History
Dispatcher, Customer Service
Grayline of Tennessee
Nashville, TN
06.2018 - 03.2020
Site Coordinator
Star Consulting Firm/Exceptional Learning
Detroit, MI
01.2010 - 01.2019
- Provide businesses with consulting research and IT diagnostic
- Provide Students with step-by-step instruction
- Research and Assignment assistance
- Scheduling, budgeting, logistics
- Create, build and maintain relationship(s) with local non-profit organizations
- LOA
Dispatcher
WoodGroup PAC
Minot, ND
01.2015 - 01.2017
- Logistics at Hess Corporate Office Tioga, North Dakota
- Hauling up to 1 million barrels of oil a day
- Build loads for RTF and SOR using Expressive
- Watching Oil Tank Levels on Iconics: TRT, RTF and RTF
- LACT Facilities
- Tioga-Alarms
- Utilizing Outlook, Excel and Word Processing
- Logistic tracking on TIBCO Spotfire
Administrative Assistant/Technology Specialist
Pontiac Public Library
Pontiac, MI
08.2008 - 12.2010
- Completed day to day office operations per the Director's request (Weekdays)
- Answered and placed phone call that pertained to PPL's business
- Wrote Grant and Obtained funding from US Census 2010
- Created documents and packets for Board Meetings
- Provided Reference Service at desk and over phone
- Instructor for Microsoft Office Classes (Weekend)
Assistant Librarian (Graduate Student Assistant)
Pontiac Public Library
Detroit, MI
08.2008 - 12.2010
- Provided Reference Service at desk and over phone
- Researched and retrieved scholarly material (Monographic and Electronic )
- Re-shelved referenced materials
- Designed a monthly display for the library
- Library Instructor for computer software classes (Microsoft Word)
- Assisted students with use of library system, software and hardware
Assistant Librarian
Inkster High School, Library Para
Inkster, MI
05.2005 - 08.2008
- Build Computerized Library Database
- Cataloged Material, Weeding Collection, Collection Development
- Checked in and out material to students and staff
- Programming for students
- Made School ID's
- Maintained computers and copiers in library
- Administered librarian responsibilities and duties as needed
Assistant
Wayne County Community College Northwest Campus
Detroit, MI
08.2003 - 05.2005
- Worked with administrators in the
- Greeted students in person as well as on the telephone
- Filed papers, created and e-mailed documents
- Maintained/used fax, telephone, computers, printers and typewriter
Dispatcher and Customer Service Representative
AAA Towing
Slidell, LA
01.1995 - 08.2003
- Worked as head dispatcher after my 2nd year on job
- Customer service was a must.
Customer Service Representative
Millstone Medical Outsourcing
Olive Branch, MS
nd shift Dispatcher
- Ensure Safety Practices for Public and Employees
- Give Directions when needed
- Dispatch busses to locations
- Track vehicles
- Answer calls
- Customer/Employee Service Representative
- Communicate with departments to ensue positive workflow
- Report writing
- Provided excellent technical support
- EDI Transactions
Education
Graduate Certificate - Human Resource Management
Marygrove College
05.2016
Masters of Library and Information Science - Library Science
Wayne State University School of Library and Information Science
01.2010
Graduate Certificate - Information Management
Wayne State University School of Library and Information Science
01.2010
Bachelors of Science - Computer Information Systems
Marygrove College
01.2007
Associate - Computer Information Systems
Wayne County Community College District
01.2005
Skills
- Microsoft (10 years)
- Microsoft Word
- Organizational Skills
- Library Services
- Cataloging
- Visual Basic
- Java
- SQL
- Databases
- User Interface (UI)
- COBOL
- Application Development
- Dispatch
- Logistics
- Customer Service
- Dispatching
- Call Center
- Certifications and Licenses
- First Aid Certification
- Additional Information
- Special Computer Skills:
- Q Basic, SQL, Oracle, Visual Basic, C, C, Cobol, HTML, FrontPage, Word, Excel, PowerPoint, Access
- Publisher, Project and Outlook Also effective on-line searching in more than 500 databases Integrated
- Library Systems: Endeavor Voyager, Horizon, Encore, Triple I, Destiny, Koha, Evergreen Logistics
- Systems such as ShipXPress, Iconics, and TIBOC Spotfire
Timeline
Dispatcher, Customer Service
Grayline of Tennessee
06.2018 - 03.2020
Dispatcher
WoodGroup PAC
01.2015 - 01.2017
Site Coordinator
Star Consulting Firm/Exceptional Learning
01.2010 - 01.2019
Administrative Assistant/Technology Specialist
Pontiac Public Library
08.2008 - 12.2010
Assistant Librarian (Graduate Student Assistant)
Pontiac Public Library
08.2008 - 12.2010
Assistant Librarian
Inkster High School, Library Para
05.2005 - 08.2008
Assistant
Wayne County Community College Northwest Campus
08.2003 - 05.2005
Dispatcher and Customer Service Representative
AAA Towing
01.1995 - 08.2003
Customer Service Representative
Millstone Medical Outsourcing
nd shift Dispatcher
Graduate Certificate - Human Resource Management
Marygrove College
Masters of Library and Information Science - Library Science
Wayne State University School of Library and Information Science
Graduate Certificate - Information Management
Wayne State University School of Library and Information Science
Bachelors of Science - Computer Information Systems
Marygrove College
Associate - Computer Information Systems
Wayne County Community College District
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