Anisa Figueroa
Albany,NY
Summary
High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Hampton Inn
01.2022 - 10.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Accountant
Hampton INN
01.2022 - 10.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Maintained records by imaging invoices, debits, and credits.
- Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
- Provided support during audits by gathering requested documentation and answering questions from external auditors.
- Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
- Coordinated efforts with IT department to troubleshoot and resolve any software or system issues impacting the accounts payable and receivable functions.
Operational Supervisor
Hilton Garden Inn Hotel
01.2021 - 01.2022
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Maintained high-quality standards, consistently meeting or exceeding company goals and objectives.
- Mentored junior staff members, providing guidance and support to facilitate career development opportunities.
- Established clear communication channels, fostering an open dialogue between team members and management.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Daycare Provider
Martina & Friends Daycare
11.2019 - 01.2021
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained accurate accounting of tuition and operating reports.
- Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Education
No Degree - LPN
Mildred Elley
Albany, NYNo Degree - Early Childhood Education
Hudson Valley Community College
Troy, NYHarrison High School
Harrison, NJ06.2012
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Budget Planning
- Microsoft Excel expertise
- ERP System Proficiency
- Audit Support
- Parent Communication
- Curriculum Planning
- Child development expertise
- Licensing Knowledge
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Accounting and bookkeeping
- Accounts Payable and Receivable
- Bank Reconciliation
- Bookkeeping
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant General Manager
Hampton Inn
01.2022 - 10.2023
Accountant
Hampton INN
01.2022 - 10.2023
Operational Supervisor
Hilton Garden Inn Hotel
01.2021 - 01.2022
Daycare Provider
Martina & Friends Daycare
11.2019 - 01.2021
No Degree - LPN
Mildred Elley
No Degree - Early Childhood Education
Hudson Valley Community College
Harrison High School