Anisa Hassan
Burnsville,MN
Summary
Self-motivated professional with a strong background in customer service and organizational skills. Proven ability to resolve issues effectively, manage case records, and facilitate customer satisfaction. Bilingual in English, Somali, and Arabic, while enhancing communication with diverse clients.
Overview
12
12
years of professional experience
Work History
Credit Representative
SpartanNash
Eder Prairie, MN
06.2020 - 09.2026
- Processed credits, escalations, and refunds to resolve customer issues effectively and maintain account accuracy.
- Managed case records to ensure accurate tracking and resolution of client inquiries.
- Responded to client emails.
- Processed merchandise pickup forms to facilitate timely retrieval and customer satisfaction.
- Reviewed inventory status.
- Acted as a subject matter expert for specific stores.
Member Representative
UnitedHealthcare
St. Paul, MN
01.2017 - 06.2020
- Provided customer support through effective inbound and outbound call handling.
- Ensured accuracy of work across external systems, including Citrix, MS Excel, EDSS, OD, Nicer Exclam, and task tracker.
- Utilized Citrix, MS Excel, EDSS, OD, Nicer, Exclam, and task tracker for data management.
- Coordinated production floor activities, enhancing team collaboration and daily execution.
Claim Representative
Optum
Eder Prairie, MN
03.2015 - 01.2017
- Handled inbound calls regarding claims status, appeals status, and claim pricing to provide timely updates to clients.
- Supported case management for complex medical conditions by coordinating with healthcare providers and clients to ensure thorough understanding of claims.
- Facilitated communication by responding to emails from clients and providers.
- Conducted follow-up calls to clients to ensure satisfaction and resolve outstanding inquiries.
Education
Associate of Arts - Nursing
Saint Paul College
Saint Paul, MN08-2028
Certificate - Certified Nursing Assistant
American Red Cross
Minneapolis, MN10-2024
Associate of Arts - General Studies
Normandale Community College
Minneapolis, MNSkills
- Customer communication
- Data entry accuracy
- MS Office expertise
- Computer skills
- Quick learner
- Dependable professional
- Self-motivated
- Multilingual proficiency
Timeline
Credit Representative
SpartanNash
06.2020 - 09.2026
Member Representative
UnitedHealthcare
01.2017 - 06.2020
Claim Representative
Optum
03.2015 - 01.2017
Associate of Arts - Nursing
Saint Paul College
Certificate - Certified Nursing Assistant
American Red Cross
Associate of Arts - General Studies
Normandale Community College