ANISA IMAMI
Worcester,MA
Summary
Highly motivated individual with some background knowledge in biotechnology and with proven communication, customer service, healthcare and management skills, seeking an opportunity where I can use my experience to apply my skills in a positive, beneficial manner.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Simply Dental Management
Worcester, MA
09.2023 - Current
- Coordinated patient appointments and maintained appointment schedule.
- Assisted with the development of efficient office procedures for improved workflow.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Submitted Claims and Pre Authorization for future procedures.
- Created and presented treatment plans for patients.
- Created monthly statements and payment plans for patients.
Bed Control Coordinator
Conifer Health
Worcester, MA
02.2022 - 09.2023
- Executes the admission, discharge and transfer process.
- Ensures an organized system of record keeping for all aspects of Patient Access Services including registration and admission.
- Processes death paperwork in conjunction with MD’s, NEOB and Funeral Homes. Releases bodies from the morgue. And sends paperwork to the state.
- Transfers patients in-house as needed, ensuring that critical transfers are given priority and while following hospital procedure.
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties.
- Provides training to other Patient Access Staff on bed control responsibilities.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
Assistant Manager
Dunkin' Donuts
Worcester, MA
04.2018 - 06.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Acknowledge the presence of customers when they show up, and attend to them politely.
- Manage register cash positions and conducting bank deposits.
- Address customer concerns quickly and efficiently.
Patient Access Representative
Conifer Health
Worcester, MA
02.2021 - 02.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
Clinic Receptionist
Intermedica Clinic
TIRANE, ALBANIA
10.2016 - 02.2018
- Answered phone calls, responding to basic questions regarding appointments and clinic operations.
- Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
- Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists.
- Organized reception desk, placing files, folders and other office supplies in designated spaces to facilitate productive work flow.
- Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
Call Center Operator
ALBALINE
TIRANE , ALBANIA
09.2015 - 08.2016
- Received inbound calls from customers to interact with them and identify their needs or issues to ensure timely response.
- Provided telecommunication solutions and recommendations to customers via telephone calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Education
Some College (No Degree) - BIOTECHNOLOGY
FACULTY OF NATURAL SCIENCES
Skills
- Time Management
- Financial Reporting Coordination
- Communication skills
- Costumer service skills
- Flexible, practical and quick thinker
Languages
English
Professional
Albanian
Native/ Bilingual
Italian
Elementary
Timeline
Patient Coordinator
Simply Dental Management
09.2023 - Current
Bed Control Coordinator
Conifer Health
02.2022 - 09.2023
Patient Access Representative
Conifer Health
02.2021 - 02.2022
Assistant Manager
Dunkin' Donuts
04.2018 - 06.2023
Clinic Receptionist
Intermedica Clinic
10.2016 - 02.2018
Call Center Operator
ALBALINE
09.2015 - 08.2016
Some College (No Degree) - BIOTECHNOLOGY
FACULTY OF NATURAL SCIENCES
Similar Profiles
Jackeline Hernandez SotoJackeline Hernandez Soto
Treatment Coordinator at Simply Dental ManagementTreatment Coordinator at Simply Dental Management
Kayley MarkvenasKayley Markvenas
Receptionist at Simply Dental ManagementReceptionist at Simply Dental Management
Courtney GraziosiCourtney Graziosi
Regional Director of Operations at Dr. DentalRegional Director of Operations at Dr. Dental